Senior Product Specialist, Conduit

🔥 12 hours ago

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Become an expert in ServiceTitan Pro Products, specifically Conduit Tech - a LiDAR-powered HVAC sales and design platform. • Collaborate closely with the Senior Directors of the Conduit team to assume responsibility for new and existing customer relationships. • Design and implement creative strategies to roll Conduit out to new strategic customers, boost adoption, and encourage engagement of the Conduit platform. • Guide clients through the implementation, configuration, and training of Conduit. • Manage complex timelines with multiple stakeholders, branches, and departments, ensuring clients launch within agreed timeframes. • Partner with ServiceTitan Customer Success Managers to manage a book of business focused on driving Pro Product success, retention, and ROI. • Analyze Conduit adoption data and account trends to identify actionable insights, custom solutions, and potential risks. • Work closely with users and managers at our clients to understand their needs and recommend optimal settings based on industry best practices. • Engage actively in a feedback loop with Conduit’s product teams to effectively translate customer experience and quality of life needs. • Iterate frequently on processes in a fast-paced, startup-like environment with high ownership and opportunity for impact.

🎯 Requirements

• Experience in Support, Implementation, or Account Management within a software or SaaS environment. • 2+ years of relevant experience managing multiple accounts with a proven track record of success, OR 1+ years experience in the home services industry. • A BA/BS degree is preferred. • A self-starter who thrives in fast-paced environments, with demonstrated leadership, motivation, and strong attention to detail. • Experience working in a start-up environment - 1+ years in a Pre-seed through Series B environment. • Proven ability to multi-task and manage multiple projects concurrently, using data-driven decision-making to prioritize. • Ability to efficiently identify, troubleshoot, and resolve technical issues. • A team player with strong communication and organizational skills, and a positive attitude when working through ambiguity. • An intermediate understanding of value drivers in recurring revenue business models.

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.