Solutions Architect

🕒 May 12

🇺🇸 United States – Remote

💵 $78.4k - $104.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Design end-to-end ServiceTitan solutions aligned to customer business goals, operational maturity, and trade best practices • Translate customer workflows into scalable configurations across: Business Units, Job Types, Campaigns, Pricebooks, Memberships, Dispatch, Reporting, and Integrations • Act as the subject-matter expert on ServiceTitan platform capabilities, limitations, and roadmap-aligned solutions • Evaluate and design integrations with third-party systems (e.g., accounting, payroll, CRM, marketing, BI tools) • Lead technical discovery and architecture discussions with executive, operational, and technical stakeholders • Partner with Implementation and Customer Success teams during onboarding, optimization, and expansion phases • Create and maintain solution documentation, diagrams, and decision logs.

🎯 Requirements

• 5+ years of experience in: Solutions Architecture, Technical Consulting, Systems Design, or Implementation roles • Experience designing and supporting SaaS platforms with complex business logic • Strong understanding of service-based or field service businesses (HVAC, Plumbing, Electrical, Roofing, or similar) • Proven ability to translate business needs into technical solutions • Excellent communication skills with both technical and non-technical stakeholders. • Hands-on experience with ServiceTitan (implementation, configuration, or administration) • Experience with: ERP / FSM systems • API-based integrations • Accounting systems (QuickBooks, Sage, NetSuite) • Background in customer success, professional services, or enterprise SaaS • Familiarity with data modeling, reporting, and analytics concepts.

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.