Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Session

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2020

👥 HR Tech

☁️ SaaS

💼 Consulting

HR Tech • SaaS • Consulting

Session is a global online coaching and consultancy company that connects professionals and organizations with vetted strengths-based business coaches and consultants. Coaching and consultancy journeys are delivered through a user-friendly platform that handles onboarding, scheduling, payments and team management; consultancy can also be delivered face-to-face. Session tailors development programs to company and individual needs, recruits coaches with business experience and at least five years’ consultancy/coaching practice (verified by client testimony), and now offers white-labelling of its platform to other EdTech companies for coaching, mentoring and tutoring.

📋 Description

• Provide telephone and written advice and support to customers • Handle inquiries about products, orders, deliveries, and services • Receive, record, and process customer orders • Prepare and follow up on customized quotations • Handle and coordinate complaints, repairs, product exchanges, and other service cases • Provide first-level after-sales support and assist customers after purchase • Resolve delivery-, payment-, and product-related inquiries • Work closely with Sales, Purchasing, Logistics, and other specialist departments • Maintain customer and order data and ensure accurate documentation of all processes

🎯 Requirements

• Completed commercial training or comparable professional experience in Customer Service • Experience in customer consultation and support • Strong customer and service orientation, with enthusiasm for direct customer interaction • Ideally, a personal passion for music and/or experience in the music industry • Independent, organized, and solutions-oriented approach to work • Initiative and a strong sense of responsibility • Team player with flexibility and reliability • Proficient in using PCs and common Microsoft Office applications • Very good written and spoken English; additional language skills are an advantage • Willingness to work regular Saturdays

🏖️ Benefits

• Long-term career prospects and good development opportunities • Performance-based compensation • Employee discounts • Option to lease a JobRad bicycle • Corporate Benefits • Collegial and family-oriented company environment • Comprehensive onboarding and training for the role

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