Business Owner, Customer Service, Sales & Network

🔥 4 minutes ago

🇩🇪 Germany – Remote

💵 €100k - €140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

TAP Steuerungsgesellschaft mbH & Co KG

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

⚡ Energy

☁️ SaaS

🤝 B2B

Energy • SaaS • B2B

TAP Steuerungsgesellschaft mbH & Co KG is a Thüga-backed provider of the Thüga Abrechnungsplattform (TAP), a cloud-based SaaS billing and process platform built for energy utilities. The platform standardizes and automates non-differentiating billing processes, integrates billing and sales functions, supports regulatory updates, and uses AI to improve efficiency and reduce cost via a pay-per-use model. Developed collaboratively with municipal utilities and IT partners, TAP aims to drive digital transformation and operational scalability across the German energy sector.

📋 Description

• Assume overall functional responsibility (Business Ownership) for the Customer Service, Sales & Network business area/process • Lead and coordinate the Business Community • Support the development and prioritization of requirements • Drive achievement of objectives and platform standardization • Act as the interface to the general contractor’s Product Owner • Own processes, functionality, data, and technical implementation • Own customer master data and business partner management • Manage contract processes, including move-ins, move-outs, supplier switching, and cancellations • Own product, tariff, and offering management, as well as sales processes from lead generation through contract conclusion • Design customer contact management, customer history, case, ticket, and complaints management • Integrate CRM, customer portals, and self-service solutions • Design digital customer journeys, online contract signings, and digital service processes • Enable omnichannel integration across portals, email, phone, and chat • Define consistent standards and target operating models • Identify automation potential and optimization opportunities • Provide functional detail, manage and prioritize requirements, and develop roadmaps • Manage the community, provide functional leadership, and involve subject-matter experts • Interact proactively with customers • Represent TAP in committees, at trade fairs, and during sales meetings

🎯 Requirements

• University degree in business informatics, business administration, engineering, or a comparable qualification • Several years of experience in the energy utility sector • In-depth knowledge of the business area, including legal and regulatory requirements and best practices • Experience with SAP IS-U and SAP S/4HANA Utilities • Strong methodological expertise in community management and in structuring and presenting complex topics • Experience with KPI and performance management • Strong assertiveness without direct disciplinary authority • Strong interface management skills when working with service providers and adjacent areas • Highly proactive customer and service orientation • Occasional travel to customers, the general contractor, team events, and in-person coordination meetings • Willingness to start on January 1, 2027

🏖️ Benefits

• Flexible working hours and the option to work from home • Mobile working from a location of your choice • Spacious, well-equipped office workspaces • Motivated, collaborative team • Attractive compensation • Company benefits, including Wellpass • Career development opportunities • Permanent, full-time employment contract • On-site parking • Team events and team-building activities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume