Global Downstream Key Account Manager

🕒 April 28

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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SGS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1878

📋 Compliance

☁️ SaaS

Compliance • SaaS • Sustainability

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

📋 Description

• Secure and strengthen existing business by delivering against contractual commitments and client KPIs. • Unlock new opportunities across our global network by shaping and executing smart, commercially-driven business development plans. • Own the client relationship as the primary point of contact, ensuring expectations are met, performance is reviewed, and issues are resolved quickly and professionally. • Create growth by identifying and delivering strategic business development opportunities across Oil, Gas and Chemicals Trade-related services, aligned to KPIs and budget expectations. • Lead global engagement by organising and attending regular client meetings at global, regional, and local levels, covering business development, performance reviews, technical governance, and improvement actions. • Manage commercial performance across assigned contracts including renewals, negotiations, and new contract opportunities. • Coordinate the global network, giving local operations support and oversight to keep delivery smooth, consistent, and aligned to client requirements. • Report clearly and confidently to the Global Head of KAMs, covering client overview, growth performance, KPIs, complaints/claims, bad debt, and key commercial/operational risks.

🎯 Requirements

• Experience in Trading operations, Hydrocarbon Loss Control, Cargo Inspection, Laboratory Testing, Shipping, or related marine / commodities services. • A proven track record in customer management, account development, and commercial ownership. • Confidence operating as a decision maker with strong judgement and stakeholder influence. • Excellent communication skills and the ability to represent SGS at a senior level. • A strategic mindset able to spot opportunity, think laterally, and deliver solutions under pressure.

🏖️ Benefits

• Performance related bonus (discretionary and subject to eligibility criteria) • Private medical cover (subject to eligibility criteria) • Competitive pension scheme + Life Assurance • Generous Annual Leave allowance (increasing with service) plus bank holidays • Retailer Discounts • Enhanced maternity/paternity and adoption pay • Length of Service Awards • Christmas Vouchers • Health & Wellbeing initiatives • An additional day off for your birthday • Discounted Gym Membership