Operations Training Partner

🕒 May 9

🇺🇸 United States – Remote

💵 $78.3k - $129.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Shake Shack

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2004

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

Shake Shack is a modern-day 'roadside' burger stand known for its delicious burgers, chicken sandwiches, hot dogs, crinkle-cut fries, frozen custard, shakes, beer, wine, and more. The company focuses on providing a premium casual dining experience with an emphasis on fresh, simple, high-quality food at a great value. In addition to its food offerings, Shake Shack engages with customers through various seasonal promotions, gift card offerings, and festive merchandise. The company is committed to customer privacy and uses data and cookies to enhance user experience on its digital platforms.

📋 Description

• Oversees the execution of Team Member and Manager training within an assigned territory • Provides feedback on Team Member and Manager training materials • Facilitates LTO training and execution in assigned territory • Sources Trainers and executes training for designated NSOs • Partners with Area Directors on post NSO action planning • Develops Trainers to ensure Area self sufficiency for growth • Executes quarterly focus training and implementation • Supports test initiatives and provides feedback to Restaurant Excellence team • Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams • Facilitates MIT calls and communicates feedback • Supports training projects and adheres to timelines • Partners with Field Ops to support area people planning and Manager development • Supports license and International training and NSO process in assigned areas • Executes Certified Training Shack program in designated areas

🎯 Requirements

• Associate’s Degree or related work experience • 3-5 years Supervisory Experience • 1-3 years Related Experience • 1+ years facilitating training in a multi-unit hospitality environment • 2+ years Management experience in the hospitality industry

🏖️ Benefits

• Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities *Eligibility criteria applies