Sharetown
51 - 200 employees
Founded 2012
☁️ SaaS
🏪 Marketplace
Logistics • SaaS • Marketplace
Sharetown is the nation's leading oversized returns management solution, operating a nationwide network of trained and vetted reps who pick up, clean, sanitize, store, and resell or recycle large returned items. The company provides a proprietary dispatch platform that automates returns, pairs customers with the best local rep to minimize emissions and expedite processing, and enables retailers to recover value from like-new items while responsibly recycling unsellable products. Sharetown serves industries such as sleep, furniture, and fitness, offers an app for reps and partners, and emphasizes environmental sustainability and zero-cost recovery for retailers.
Customer Service Specialist
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🔥 0 minutes ago
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Sharetown
51 - 200 employees
Founded 2012
☁️ SaaS
🏪 Marketplace
Logistics • SaaS • Marketplace
Sharetown is the nation's leading oversized returns management solution, operating a nationwide network of trained and vetted reps who pick up, clean, sanitize, store, and resell or recycle large returned items. The company provides a proprietary dispatch platform that automates returns, pairs customers with the best local rep to minimize emissions and expedite processing, and enables retailers to recover value from like-new items while responsibly recycling unsellable products. Sharetown serves industries such as sleep, furniture, and fitness, offers an app for reps and partners, and emphasizes environmental sustainability and zero-cost recovery for retailers.
📋 Description
• Deliver exceptional service by responding to partner, customer, and Representative inquiries promptly, professionally, and accurately. • Serve as the primary liaison between Account Managers, partners, customers, and internal teams to ensure clear communication and timely issue resolution. • Review, process, and resolve rep issues submitted through the Reprise platform in accordance with Company policies and service standards. • Receive, review, and process disposal requests, ensuring all required information is complete and accurately documented. • Submit approved disposal requests for payment in accordance with Company procedures and established timelines. • Maintain accurate records of customer interactions, disposal requests, issue resolutions, and related documentation to ensure data integrity and reporting accuracy.
🎯 Requirements
• Excellent communication skills, both written and verbal. • Strong problem-solving abilities. • Ability to manage multiple communication channels effectively. • Customer-focused attitude with a proactive approach to service.
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