Customer Support Specialist

Job not on LinkedIn

🔥 5 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Develop and deliver effective training programs for internal and external customers • Create and implement learning solutions for electron microscopy and analytical instruments • Deliver comprehensive training to diverse audiences including Field Service Engineers, R&D specialists, Operations Engineers, and customers • Translate complex technical information into clear, actionable knowledge through classroom instruction, hands-on practice, remote learning, and e-learning development • Work with cross-functional teams including Global Tech Support, R&D, Product Engineering, Manufacturing, and Product Management to ensure training excellence • Track individual progress and customize learning paths for participants from entry-level to senior specialists

🎯 Requirements

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in developing and implementing adult learning programs and e-learning content • Preferred Fields of Study: Electrical Engineering, Mechanical Engineering, Mechatronics, Physics, or related technical field • Technical understanding of electron microscopy or analytical instrumentation systems • Effective instructional and presentation skills for both in-person and virtual training delivery • Advanced English language proficiency in both verbal and written communication • Ability to translate complex technical concepts into clear, understandable training materials • Interpersonal skills with ability to engage and motivate diverse learners • Demonstrated ability to work independently • Experience with learning management systems and training program development • Practical approach to problem-solving and technical instruction • Ability to travel up to 30-40% for training delivery and customer support • Innovative mindset for developing effective learning solutions and training methods • Project management and organizational capabilities • Collaboration skills for working with global, cross-functional teams

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities