Salesforce Enablement Manager

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Shatterproof

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤝 Non-profit

⚕️ Healthcare Insurance

🌍 Social Impact

💰 $100k Grant on 2016-08

Non-profit • Healthcare Insurance • Social Impact

Shatterproof is a nonprofit organization dedicated to transforming addiction treatment and eliminating the stigma associated with addiction. The organization focuses on educating and empowering communities, advocating for policy change, and providing resources for addiction treatment. Shatterproof also engages in fundraising and events, such as memorial walks, to support their mission of breaking the cycle of addiction. They provide critical information on issues like fentanyl, overdose prevention, and the use of Naloxone. Shatterproof is committed to fostering a national dialogue to change public perceptions of substance use disorder and is actively involved in preventing addiction, especially among the youth. Collaborations with policy makers and public campaigns are essential parts of their strategy.

📋 Description

• Champion Salesforce adoption across the organization, helping teams build the confidence and habits to get real value from the system every day. • Guide new users through onboarding and run ongoing enablement sessions shaped around how each team actually works. • Build and maintain self-service resources, such as quick-start guides, FAQs, and short walkthroughs, so staff can find answers on their own. • Keep Salesforce data clean and reliable through regular audits, cleanup, and duplicate management. • Run recurring and one-time data imports — donations, campaigns, and partner/giving data — accurately and on schedule, including time-sensitive uploads tied to fundraising campaigns. • Build and maintain reports and dashboards that answer real questions for teams and leadership. • Prepare and structure data for external reporting and analytics tools, such as Power BI.

🎯 Requirements

• 2–4+ years of experience working with Salesforce or a comparable CRM. • A track record of supporting end users, leading training, or driving system adoption. • Experience building reports and dashboards and keeping data clean and accurate. • Comfort running data imports and working accurately with large or sensitive data sets. • Strong communication skills and the ability to work comfortably with non-technical colleagues. • A detail-oriented approach with a focus on data accuracy and consistency. • The ability to translate business needs into practical, workable solutions in the system. • Strong organizational and prioritization skills when balancing requests from multiple teams. • Passion for Shatterproof’s mission and the impact technology can have on it.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development