Senior Managed Services Engineer – AI & Copilot

🕒 May 27

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SHI International Corp.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

🔧 Hardware

☁️ SaaS

B2B • Hardware • SaaS

SHI International Corp. is a leading IT solutions provider that offers a comprehensive range of hardware and software products, alongside expert services for businesses of all sizes. With over 35 years of experience, SHI specializes in software licensing, cloud transformations, cybersecurity enhancements, and IT asset management, serving both commercial and public sector markets. The company partners with a vast network of major technology brands to deliver tailored solutions that meet specific technological needs.

📋 Description

• Design, build, and support a wide range of solutions using platform services for both internal and customer purposes • Manage and configure platform infrastructures, applications, and collaboration tools • Lead and contribute to MSP projects, collaborating with internal/external customers to ensure timely delivery and alignment with business objectives • Engage directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria • Monitor and diagnose performance issues to ensure optimal system performance • Optimize existing environments and standardize processes by developing and maintaining standard operating procedures (SOPs) • Serve as an escalation point for complex incidents and drive technical direction during customer-facing engagements

🎯 Requirements

• Bachelor's degree in a relevant field, equivalent practical experience, or 6-10+ years of relevant work experience • Demonstrated experience leading technical delivery, mentoring engineers, and owning outcomes in customer environments • Experience working with version control systems (such as Git, Azure DevOps) • Certifications: Microsoft Certified: Azure AI Engineer Associate (or ability to obtain within 6 months); Relevant Microsoft Copilot training/certification; ITIL v3+ (or ability to obtain within 6 months)

🏖️ Benefits

• Health, wellness, and financial benefits • Professional growth and leadership opportunities