Patient Support Supervisor

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Shields Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

Healthcare Insurance • Pharmaceuticals • SaaS

Shields Health Solutions is a company that specializes in providing integrated specialty pharmacy solutions. They focus on eliminating disruptions in patient care by offering a comprehensive model that bridges the gap between patients and the specialty medications they need. Shields Health Solutions partners with healthcare providers and drug manufacturers to optimize the impact of specialty pharmacy services. Their approach leverages a clinical model, expert care teams, and a proprietary technology platform to improve patient access to specialty drugs, while reducing the overall cost of care. Shields Health Solutions aims to enhance patient experiences and health outcomes through their innovative solutions in specialty pharmacy integration.

📋 Description

• Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support • Provide ongoing performance management, training, and mentorship • Manage staffing, scheduling, PTO, and time reporting (ADP) • Step in to support workload during peak or short-staffed periods • Ensure patients receive medications on time and without barriers • Partner with hospital/clinic stakeholders through regular meetings and collaboration calls • Maintain strong working relationships with pharmacy and clinical teams • Monitor and ensure achievement of service level metrics and quality standards • Conduct audits, oversee system workflows, and manage responsiveness to incoming requests • Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams • Identify and implement operational improvements and best practices • Support data, analytics, contracting, and special projects • Provide troubleshooting, guidance, and issue resolution for team members and partners • Assist with hiring, onboarding, training coordination, and system access setup • Maintain confidentiality of sensitive patient and business data

🎯 Requirements

• Active Pharmacy Technician license/registration (state-specific) • National certification (CPhT) required • 3+ years pharmacy technician experience (specialty pharmacy preferred) • Prior leadership experience (formal or informal) strongly preferred • High School Diploma or GED (required) • Bachelor’s degree (preferred or in progress) • Leadership/management training (preferred) • Strong leadership, communication, and team development skills • Ability to influence, collaborate, and drive results across teams • Solid operational and analytical skills; ability to identify trends and improve performance • Proficiency in Microsoft Excel and Word (data analysis, reporting) • Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred) • Highly organized, detail-oriented, and patient-focused • Ability to manage multiple priorities and maintain confidentiality • Ability to lead both remote and on-site teams • Willingness to travel up to 20% (if outside core locations)

🏖️ Benefits

• Fast-growing leader in specialty pharmacy • Mission-driven, patient-first culture • Strong career growth and leadership development opportunities • Collaborative and supportive environment