Founded in 2014, ShipBob is a tech-enabled 3PL that offers simple, fast and affordable fulfillment for thousands of brands with an international fulfillment network across the US, Canada, Europe, and Australia. ShipBob's proprietary technology combines order and inventory management, warehouse management, predictive data and analytics, as well as optimized shipping for ecommerce companies.

ShipBob, Inc.

Customer Success & Support

The Merchant Success Manager (MSM) will join ShipBob's growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The MSM will build and manage strong partnerships through a variety of communication methods, including regular proactive health checks, strategic quarterly business reviews, phone, and email correspondence to ensure a positive business impact. Upon account assignment, uncover what 'success' means to a Merchant. Continually re-evaluate success criteria, needs, and goals of Merchants. Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to drive success. Marry Merchant objectives with ShipBob capabilities to drive use and adoption of key functions and features as part of ShipBob's offerings. Actively monitor merchant health and take quick and decisive action to course-correct. Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience.

Merchant Success Manager

Software Engineer

• Develop production level software with a team and work closely with product owners and engineering manager

• Become an expert in one area of the codebase and understand the broad architecture of the entire system

• Provide technical advice and weigh in on technical decisions

• Research and propose new technologies

• Regularly deliver software on-time and make accurate estimates

• Own the technical testing and performance plan for projects

• Take initiative to identify and solve important problems and coordinate with others

• Set direction for projects/services and consistently influence decision-making

• Identify and propose strategies around technical problems affecting the team and communicate standards and solutions

• Sit on the Architectural Review Board, provide feedback on projects outside of core area

• Identify and proactively tackle technical debt before it grows

• Make others better through code reviews, documentation, technical guidance, and mentoring

• Understand tradeoffs between technical, analytical, and product needs and lead to solutions that take all of these needs into account

• Own small, medium, and large-sized features from design to implementation

• Have experience in SQL, JSON, REST, .NET, C#, ASP.NET MVC, Javascript, Relational DB Concepts, Relational DB Design, Agile software development methodologies, team building expertise, automating infrastructure, and automating build process

• Have experience with Azure DevOps, Azure Functions, Azure Webjobs, App Services, Service Bus, and Storage Queues (nice to have: experience with Vue.js, Microsoft Azure, event-driven (EDA) architectures, and service-oriented (SOA) architectures) 

• Report to Manager, Software Development.

Software Development Engineer II - Full Stack

Accounting, Payroll & Financial Planning

• Preparation of financial forecasts and perform detailed margin variance analysis

• Creation of operational performance reporting and building board/investor materials

• Critical role in ensuring that the company is able to execute on its strategic plans and achieve profitable growth

• Assistance in the preparation of the annual operating plan

• Strategizing and reporting on weekly performance, especially related to revenue, marketing, customer service and operations

• Study of key operational business metrics, develop margin and COGS analysis and communicate findings to respective business partners. 

• Other duties and responsibilities as necessary.

Senior Financial Analyst

• As a Software Development Engineer II -
• Full Stack at ShipBob, you will be primarily responsible for the development of production level software in coordination with your team.
• You will work very closely with Product Owners and your Engineering Manager.
• What you'll do:
• Become a go-
• to expert in one area of the codebase; understands the broad architecture of the entire system.
• Provides technical advice and weighs in on technical decisions that impact other teams or the company at large.
• Research and propose new technologies.
• Scopes and stages work into well-
• defined milestones to avoid a monolithic deliverable.
• Regularly delivers software on-
• time and is constantly working to make accurate estimates and deliver on those estimates.
• Known for drama-
• free launches.
• Owns the technical testing and performance plan for their projects.
• Takes initiative to identify and solve important problems, coordinating with others on cross-
• cutting technical issues.
• Sets direction at the project/service level and consistently influences decision-
• making at the Pillar level.
• Identifies and proactively tackles technical debt before it grows into debt that requires significant up-
• front work to resolve.
• Makes others better through code reviews, thorough documentation, technical guidance, and mentoring or serving as a Tech Lead on a project.
• Sits on the Architectural Review Board, provides feedback on projects outside of their core area.
• Understands the tradeoffs between technical, analytical

DevOps & Production Engineering

• DevOps Engineer III
• Creating CI/CD Pipelines in Azure DevOps while also making improvements to the process.
• Supporting teams via a ticketing system to build out required infrastructure while also pushing coding standards and cleaner implementations.
• Collaborating closely with Product, Design, and Engineering teams to build new features.
• Recommending solutions to bottlenecks in the development process and implementing solutions to address it.
• Mentoring, pairing, participating in code reviews, and delegate work to encourage the professional and technical growth of those around you.
• Coordinating with Engineering and product leadership to define and prioritize projects that help us meet business objectives.
• Analyzing how your features are performing in production to learn and make the product better.
• Triaging and debugging technical support requests.
• Building out Azure Infrastructure in a timely manner.
• Deploying and managing infrastructure via infrastructure as code.
• Support teams during deployments to ensure pipeline success.
• Managing security standards in all our applications and application planning.
• More than six years of experience in a DevOps Engineer role (or similar role); experience in software development and infrastructure development is a plus.
• Established experience with managing Azure cloud services.
• Experience of CI/CD principles and deployment strategies.
• Trusted ability to own pipelines via improvements and standardization.
• Familiarity with

DevOps Engineer III

Business Operations & Strategy

• Review existing ShipBob Fulfillment Network (SFN) partner contracts and prices
• Create Excel models that will allow ShipBob to quickly offer competitive prices to prospective partners
• Respond to ad hoc questions around complex pricing issues and profitability inquiries from partners
• Conduct training sessions with new SFN partners to explain the invoicing and billing process
• Create PowerBI dashboards and other tools to give SFN partners historical and real time insights into their profitability and opportunities to cut costs
• Investigate specific areas within the fulfillment process to find opportunities to reduce costs
• Create a Senior Pricing Analyst role
• Work directly with partner owners and senior managers responding to complex pricing questions that require detailed analytics

Senior Business/Business Analyst - Pricing

• The Senior Business / Business Analyst - Transportation shift: CST hours (US shift) is a position that requires you to work with our transportation partners to support our expansion.
• This position will be responsible for supporting the analytic needs for our domestic and global transportation partners.
• You must be able to extract, transform and load data (ETL), while performing the necessary analysis to support decision making within the Transportation organization.
• You must be able to source necessary data, conduct impactful analysis, visualize outputs, and develop insights.
• You must be able to communicate analytical outcomes to both business and technical teams.
• You must be hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
• You must be able to be flexible with hours, and be able to work from home.
• You must be a creative problem solver.
• You must be safety minded.

Senior Business / Business Analyst - Transportation

Human Resources

• HR Support Agent
• Provide excellent customer service to employees seeking information and help with HR-related questions.
• Maintain accurate and up-to-date human resource records, information, and documentation in all of our systems.
• Ensure all required employee documentation is reviewed, collected, and retained appropriately, with confidentiality and discretion.
• Act as a liaison between the organization's employees and People Team members.
• Assist employees and managers with information changes in our systems, documenting and updating changes according to ShipBob policies and processes.
• Provide excellent customer service skills.
• Proficient with or the ability to quickly learn human resource information systems (HRIS), and similar computer applications.
• High integrity and confidentiality.
• Reports to: Manager, Employee Services

HR Support Agent

Sales & Business Development

• The Business Development Representative will be responsible for developing logistical solutions for small to medium size businesses using the full suite of ShipBob's services.
• The BDR's primary responsibility is to evaluate each merchant's unique business needs and collaborate with ShipBob's Account Executives to close deals with merchants that have not previously worked with us.
• The representative achieves quota by meeting expected metrics for outbound touches and demos set for their respective Account Executives.
• The representative makes recommendations to management from merchants who do not "fit the box".
• The representative schedules demos with potential merchants and Account Executives.
• The representative reports to designated manager/team lead to strategize more effective prospecting methods.
• The representative exceeds monthly and annual quota.
• The BDR is also responsible for developing and implementing ShipBob's global impact strategy.
• The BDR is also responsible for developing and implementing ShipBob's global connection strategy.
• The BDR is also responsible for developing and implementing ShipBob's business development strategy.

Business Development Representative

Data Engineer

• Architect and design high quality data pipelines from structured and unstructured data sources.
• Run and implement clean data engineering practices w.r.t data modeling, data marshaling and data warehousing.
• Constantly improving architecture and systems with key focus on data security, data consistency and performance.
• Guides and mentors a team of senior data engineers on the best practices, tools and frameworks and code reviews.
• As a hands-on leader, developing complex systems and modules on your own.
• Collaborating with engineering and product teams to address tech challenges and opportunities for building at scale.
• Accept feedback gracefully and learn from everything the team does.
• Breaks down large projects having a moderate level of ambiguity or complexity into manageable and well-organized tasks and workstreams.
• Provides accurate rough order-of-magnitude and detailed estimates for large projects; provides supporting evidence.
• Manages retirement of technical debt, and often identifies opportunities to do so.
• Additional duties and responsibilities as necessary.
• What you'll bring to the table: 9+ years of experience.
• Excellent problem solving skills.
• Solid communication skills.
• Performance oriented mindset.
• Ability to work quickly and collaboratively in a fast-paced, entrepreneurial environment.
• Experienced in the following: SQL.
• Performance Tuning and Optimization.
• Data Modeling, ETL pipeline.
• Azure SQL Administration, including security.
• Powershell.
• Azure Data Factory, Synapse.

Staff Data Engineer

• As a Software Development Engineer II - Full Stack at ShipBob, you will be primarily responsible for the development of production level software in coordination with your team.
• You will work very closely with Product Owners and your Engineering Manager.
• What you'll do:
• Become a go-to expert in one area of the codebase; understands the broad architecture of the entire system.
• Provides technical advice and weighs in on technical decisions that impact other teams or the company at large.
• Research and propose new technologies.
• Scopes and stages work into well-defined milestones to avoid a monolithic deliverable.
• Regularly delivers software on-time and is constantly working to make accurate estimates and deliver on those estimates.
• Known for drama-free launches.
• Owns the technical testing and performance plan for their projects.
• Takes initiative to identify and solve important problems, coordinating with others on cross-cutting technical issues.
• Identifies and proactively tackles technical debt before it grows into debt that requires significant up-front work to resolve.
• Makes others better through code reviews, thorough documentation, technical guidance, and mentoring or serving as a Tech Lead on a project.
• Sits on the Architectural Review Board, provides feedback on projects outside of their core area.
• Understands the tradeoffs between technical, analytical and product needs and leads to solutions that take all of these needs into account.
• Identifies and

Remote Job Openings at ShipBob, Inc.

ShipBob, Inc.

Merchant Success Manager

ShipBob, Inc.

Software Development Engineer II - Full Stack

ShipBob, Inc.

Senior Financial Analyst

ShipBob, Inc.

Software Development Engineer II - Full Stack

ShipBob, Inc.

DevOps Engineer III

ShipBob, Inc.

Senior Business/Business Analyst - Pricing

ShipBob, Inc.

Senior Business / Business Analyst - Transportation

ShipBob, Inc.

HR Support Agent

ShipBob, Inc.

Business Development Representative

ShipBob, Inc.

Staff Data Engineer

ShipBob, Inc.

Software Development Engineer II - Full Stack

ShipBob, Inc.