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ShipBob, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

💰 $200M Series E on 2021-06

eCommerce • Logistics • SaaS

ShipBob, Inc. is a comprehensive 3PL (third-party logistics) service provider specializing in e-commerce order fulfillment. They offer a full stack fulfillment platform with OMS, IMS, RMS, ERP, and analytics to automate and streamline fulfillment processes. With a focus on omnichannel and B2B capabilities, ShipBob assists businesses in selling across online and in-person channels while offering services like inventory management, customization for unique unboxing experiences, and end-to-end managed freight. Their global network enables efficient 2-day shipping across the continental US and facilitates global expansion with fulfillment centers in multiple countries. Additionally, ShipBob integrates with popular eCommerce platforms like Shopify and Amazon, supporting a wide range of industries including health, beauty, and apparel. Their technology-driven approach enhances supply chain automation, providing reliable and transparent logistics solutions worldwide.

📋 Description

• Work closely with merchants, merchant success team members and other ShipBob departments to deliver best value. • Support merchants to create Warehouse Receiving Orders (WROs) for inbound shipments as per Operations protocol, in addition to resolving UROs (Unidentified Receiving Orders) on behalf of the merchants. • Review bill of Lading, manufacturer packing slips and based on those documents create Warehouse Receiving Orders for inbound shipments. • Create and/or manage internal/external inventory transfers. • Create and track B2B orders, Fulfilled by Amazon (FBA) orders, work orders (kitting, de-kitting, case breakdowns, disposal/donation) on behalf of the merchants. • Schedule dock appointments for inbound and outbound shipments on OpenDock Nova or any applicable appointment scheduling tools. • Monitor the merchant app daily for red flags and collaborate with the merchant and/or ShipBob departments to ensure smooth flow of orders. • Work with internal Control Tower and Success Operations teams to ensure orders are marked as shipped once they have left a ShipBob Fulfillment Center. • Communicate with the merchant / ShipBob Operations and ICQA teams on how to proceed with inventory that fails the quality control process. • Provide custom reporting to the merchant using available tools – Retool, PowerBI, et al. • Creation of bill of lading, parcel shipping labels & pallet labels. • Supervise and coordinate with ShipBob operations for shipping of B2B/retail orders, ensuring accuracy and timeliness with both product and paperwork. • Build solid relationships with Implementation teams, internal customers (Operations) to ensure a positive business impact. • Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions. • Other duties as assigned by Team Lead and/or Manager.

🎯 Requirements

• 1 to 2 years of experience in account management, sales, customer success. • Excellent written and verbal English communication skills, with the ability to communicate effectively and confidently with both customers and internal personnel. • Proficient and accurate with word processing (Word), spreadsheets (Excel) and competent in navigating the Internet (Intermediary skills for Excel sheets). • Ability to manage multiple tasks at the same time, all the while delivering results. • Ability to follow instructions and perform tasks.

🏖️ Benefits

• Medical, Term & Accidental Insurance • All Purpose Leave (casual & sick time): 12 days • Earned Leave: 15 days • Public Holiday: 12 days • Generous Maternity & Paternity Leave • Quarterly Wellness Day • Work From Home Allowance