Customer Success Manager, SMB

Job not on LinkedIn

🔥 1 hour ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Shopmonkey

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Shopmonkey is a comprehensive shop management software designed to help auto repair and service shops run more efficiently and grow their business. The platform offers a wide range of features including estimates, customer communication, inventory management, workflow organization, team management, reporting, and payment processing. Shopmonkey also includes a marketing suite and integrates with popular tools like QuickBooks and CARFAX. It's a cloud-based, all-in-one solution tailored specifically for various automotive service types such as auto repair, tire shops, quick lube, truck repair, and more. With its user-friendly interface and robust support, Shopmonkey aims to streamline operations and boost profitability for shops of all sizes.

📋 Description

• Develop and maintain relationships with assigned customers, including corporate accounts, franchises, and individual users • Conduct regular check-ins to maintain high Net Promoter Scores and platform engagement • Understand customers’ businesses, identify needs, and make strategic recommendations • Become a trusted advisor to key stakeholders and executives • Assist with customer education during onboarding and customer success • Conduct product walkthroughs and drive adoption of key features and value-added products • Manage accounts by driving upsells, cross-sells, and successful renewals • Partner with sales and commercial teams on revenue growth opportunities • Act as the primary contact for customer concerns and resolve issues effectively • Remove adoption roadblocks and propose solutions • Represent customer feedback and use cases internally to improve the platform • Track and report engagement, product adoption, NPS, and renewal metrics • Provide regular account-health updates to internal stakeholders

🎯 Requirements

• Fluency in English and Spanish • 1–3 years of experience in a customer success or client-facing role, ideally in SaaS • Strong interpersonal and communication skills, written and verbal • Experience with customer success and CRM tools such as Salesforce, Vitally, Zendesk, and Gainsight • Automotive industry experience is a plus • Customer-centric mindset and passion for helping clients achieve their goals • High emotional intelligence and empathy • Strong time management and organizational skills • Problem-solving mindset focused on delivering customer value • Ability to thrive in a dynamic, fast-paced startup environment • Self-directed, motivated, and continuously learning • Must be based in Mexico

🏖️ Benefits

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date (benefits mainly for U.S.-based, full-time employees; other benefits vary by location and employment status) • Short-term and long-term disability • Employee assistance program • Reimbursement for a personal health and wellness membership • Generous parental leave • 401(k) available upon hire • 11 paid holidays • Flexible time off • Matching donations for approved charitable organizations • Group volunteer efforts