Business Analyst – Customer Service Channels

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🕒 May 12

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Sicredi

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

Banking • Finance • Cooperative

Sicredi is a cooperative financial institution based in Brazil that offers a wide range of financial services, including personal and business banking, investments, insurance, and credit solutions. With over 9 million members, Sicredi emphasizes community development by reinvesting resources locally and providing personalized services to its clients. The institution operates more than 2,800 branches nationwide, focusing on a humanized approach to finance and supporting the agribusiness sector alongside individuals and businesses.

📋 Description

• Work on the development and evolution of the customer service channel journey, supporting the identification of opportunities and increasing their adoption; • Perform data, KPI and performance analyses, generating insights to support strategic decisions; • Connect information and translate business needs into practical and technological solutions; • Interact with various internal teams, including technology, product and operations teams, contributing to integrated solutions; • Lead team ceremonies using agile methodology; • Continuously monitor performance indicators of customer service channels, identifying patterns, opportunities and risks; • Conduct recurring follow-up rituals with Call Centers and Cooperatives, presenting analyses, executive narratives and business insights; • Structure regional diagnostics and direct action plans with Cooperatives, ensuring data-driven execution.

🎯 Requirements

• Analytical profile, with the ability to interpret data and turn information into recommendations; • Proficiency in analysis tools such as Power BI; • Proactivity, curiosity and the ability to solve complex problems; • Strong communication and negotiation skills; • Proficiency with Microsoft Office tools; • Knowledge of agile methodologies (Scrum, Kanban) and experience writing user stories, acceptance criteria and functional documentation; • Ability to conduct meetings, interviews and alignments with different stakeholder profiles.

🏖️ Benefits

• 14th and 15th fixed salaries; • Profit-sharing (according to seniority); • Health and dental plans with no co-payment; • Well-being programs with Wellhub (formerly Gympass), nutrition, psychology, occupational health, massage, running group and local gym; • Meal and food allowance – flexible percentage allocation between meal and food cards, with no co-payment; • Extended maternity and paternity leave; • Childcare or nanny allowance for children up to 6 years and 11 months; • Allowance for children with disabilities, with no age limit; • Life insurance; • Private pension plan up to 8% of salary; • Training platform – Sicredi Aprende, with a variety of courses; • 40-hour workweek – using a time bank system; • Remote work allowance (except for positions that are 100% on-site).