Business Development Manager – Player Support
Job not on LinkedIn
November 5
🇺🇸 United States – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
💰 Business Development (BDR)
🦅 H1B Visa Sponsor
📋 Description
• Drive Growth: Identify and develop new business opportunities for Player Support, Community Management, and LiveOps solutions across the North American games market. • Build Relationships: Engage with decision-makers at publishers, developers, and live service operators to understand their needs and present Side’s capabilities with authority and insight. • Strategic Outreach: Lead targeted outreach campaigns using CRM, social, and event-based strategies to expand Side’s footprint among AAA, AA, and indie studios. • Full Sales Cycle Ownership: Manage the end-to-end sales process—from prospecting and proposal through contract negotiation and onboarding—partnering closely with delivery teams to ensure smooth transitions. • Market Intelligence: Track industry trends, competitor activity, and evolving studio needs to refine Side’s positioning and offerings. • Collaboration: Partner with cross-functional teams globally to build cohesive client solutions and long-term account strategies.
🎯 Requirements
• 4+ years of business development or account management experience in Player Support, Community Management, CX, or game services. • Proven success closing deals and achieving revenue targets within the gaming or digital entertainment industry. • Deep understanding of live service operations, player lifecycle management, or outsourced service delivery. • Strong professional network within the gaming industry—particularly among producers, live ops managers, and player experience leaders. • Excellent communication, negotiation, and presentation skills with comfort engaging senior stakeholders. • Self-starter mindset with the ability to work remotely and travel as needed for client meetings or events. • Passion for video games and a strong understanding of how studios engage and retain players. • Experience selling or delivering Player Support, Community, or LQA/QA services. • Background in co-development, localization, or tech services for games. • Familiarity with CRM systems, pipeline management, and KPI forecasting. • A collaborative, people-first approach—aligned with Side’s belief that great games start with great partnerships.
🏖️ Benefits
• Competitive basic salary • Working with people creating cutting edge interactive entertainment • Excellent OTE with % based commission package • Group pension scheme and death in service benefit • Dynamic and entrepreneurial culture • Video games focused environment • The opportunity to work with video games pioneers creating cutting edge interactive entertainment
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