Field Support Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $42k - $52k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Sidecar Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

⚕️ Healthcare Insurance

Healthcare Insurance

Sidecar Health is a health insurance company that provides comprehensive major medical insurance with upfront pricing and no network restrictions or referral requirements. Their goal is to put employees in control of their healthcare by giving them a clear budget for care and allowing them to choose any doctor without surprise costs. They emphasize access to prescriptions without limitations and protection for unplanned care. Sidecar Health also offers transparent pricing and the option for members to save money if they find providers who charge less than their plan pays. Their offerings include individualized access plans and employer plans, ensuring members always have a choice of qualified doctors.

📋 Description

• Visit our clients onsite across Georgia and support members in navigating their Sidecar Health plans • Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity • Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with • Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails • Provide excellent customer service in a timely and positive manner • Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

🎯 Requirements

• Access to reliable personal transportation and willingness/ability to drive across Georgia as necessary to service groups and members on-location (we will compensate for travel expenses) • Reliability, strong communication, and accountability that enables you to work successfully and independently • Ability to problem-solve in real-time, turning issues and complaints into solutions and wins • Ability to teach members about Sidecar Health best practices • Desire to grow and develop within the company (high visibility working with other teams comes with opportunities for advancement) • Strong empathy and relationship skills • Open schedule availability • Bilingual (preferred) • Healthcare and/or insurance experience (preferred)

🏖️ Benefits

• Competitive salary and equity package • Comprehensive Medical, Dental, and Vision benefits • A 401k retirement plan • Paid vacation and company holidays • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.