Forward Deployed Product Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 Argentina, Brazil – Remote

🇦🇷 Argentina – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Siena AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

📋 Description

• Own AI agent outcomes for strategic accounts end to end, including automation rates, resolution rates, and time-to-value • Deploy agents and identify blockers to progress • Build platform fixes so deployment learnings benefit future accounts • Work directly with enterprise CX leaders to design and execute AI transformation roadmaps • Turn deployment insights into scalable platform capabilities • Build and improve agent capabilities across support, shopping, reviews, voice, and social platforms • Design QA suites, automated testing, and performance monitoring systems • Run launch cycles from internal testing to general availability • Provide customer enablement and demos • Co-sell alongside sales

🎯 Requirements

• 5+ years in PM, solutions engineering, forward deployment, or technical account ownership • AI-native mindset; experience using Claude, Cursor, and building personal AI workflows • Ability to scope webhooks, OAuth flows, and complex integrations without engineering translation • Experience understanding customer experience operations • Ability to diagnose technical, operational, and stakeholder-driven deployment problems • Ability to advise CX leaders on organisational design, process optimisation, and transformation strategy • Ability to ship features, write documentation, run demos, and measure outcomes • Ability to work hours that overlap with the West Coast (PT) timezone

🏖️ Benefits

• Great salary plus equity or stock grants • Learning budget • Premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) • Quarterly budget for new AI tools • Fully distributed, async-first work environment • Autonomy and real ownership of problems • Global team and AI-focused learning environment