Customer Success Manager – Enterprise

🔥 1 hour ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Simetrik

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💸 Finance

💳 Fintech

💰 $55M Series B on 2024-02

SaaS • Finance • Fintech

Simetrik is a company that provides a SaaS platform focused on simplifying, scaling, and automating financial control for businesses. Using No Code and AI technologies, Simetrik empowers financial teams to automate processes such as reconciliations and account management, thereby reducing financial risk and enhancing efficiency. With robust, scalable, and flexible systems supported by Big Data and AI, the platform allows for the centralization of information from various sources, providing real-time insights and data-driven decisions. Simetrik's solutions are particularly valuable for industries with high transaction volumes and the need for rapid innovation, such as banks, neobanks, retail, and e-commerce. Simetrik enables businesses to optimize financial management and focus on strategic growth with its integrated and secure technological approach.

📋 Description

• Own value realization and the end-to-end customer journey for a portfolio of enterprise accounts. • Ensure customers consistently use the platform, achieve measurable outcomes, and expand adoption. • Maintain consistent and measurable portfolio coverage, engaging monthly with assigned accounts. • Use platform data, reporting, and health indicators to drive proactive customer conversations. • Demonstrate improvements in adoption and usability metrics tied to defined business outcomes. • Build and advance cross-sell and upsell opportunity pipelines with qualified business cases. • Identify commercial and adoption risks early and execute mitigation plans before renewal cycles. • Lead executive-level conversations and business reviews centered on ROI, operational impact, and value proposition. • Build and maintain relationships with key stakeholders, including senior decision makers. • Drive structured governance, including cadence, agendas, follow-ups, escalation paths, and accountability. • Translate product usage and operational data into business-impact conversations. • Partner with revenue leaders to execute land-and-expand strategies. • Coordinate with Product, Implementation, Support, and Revenue to unblock customer outcomes. • Maintain accurate account context and activity tracking in CRM and internal tools.

🎯 Requirements

• Bachelor’s degree in Business Administration, Marketing, Engineering, or related field. • 4+ years in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments. • Demonstrated experience in SaaS customer-facing roles with enterprise customers, including renewals and expansions. • Commercial acumen: understanding of renewals, contract value, and expansion strategy, with the ability to connect customer outcomes to revenue impact. • Executive presence and ability to lead outcome-driven discussions with senior stakeholders. • Analytical, data-driven mindset with experience using usage signals to build account strategies and ROI cases. • High operational discipline and CRM documentation accuracy for renewal predictability. • Proven ability to build relationships across multiple stakeholders and proactively mitigate risk. • Fluent in English (written and spoken); Spanish is a plus. • Experience at organizations known for Customer Success rigor (e.g., HubSpot, Salesforce, Oracle, or high-performance SaaS environments) is nice to have. • Familiarity with finance operations, reconciliations, enterprise reporting, or data-intensive workflows is nice to have. • Experience with value-based frameworks (e.g., MEDDPICC) and formal ROI/value realization programs is nice to have. • Experience supporting complex, technical products for enterprise clients is nice to have.

🏖️ Benefits

• Competitive salaries • Entrepreneurial culture that encourages creativity and collaboration • Open communication with company leadership • Small, dynamic teams = massive impact • 100% Remote Work (work from anywhere) • $500 USD per year for learning and development • 2 Family days • 1 day off for your birthday • Equal opportunity for employment

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