Customer Support Engineer – EMEA

Job not on LinkedIn

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SimScale

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $29.2M Series C - SimScale on 2021-10

SaaS • B2B • Artificial Intelligence

SimScale is a cloud-native, AI-native engineering simulation platform that brings multiphysics computational simulation (fluid dynamics, structural mechanics, thermodynamics, electromagnetics, and more) to engineers via an accessible web interface. It combines high-fidelity solvers, Physics AI for instant prediction, and agentic Engineering AI to automate and orchestrate CAE workflows (setup, execution, evaluation, and documentation). SimScale positions itself as a SaaS platform for teams to scale simulation, accelerate R&D and product development, enable real-time digital twins, and democratize simulation across industries.

📋 Description

• Provide engineering support to SimScale users running CFD, FEA, and EM projects. • Enable customers to leverage Engineering AI to automate simulation workflows and Physics AI to make near-instant simulation predictions. • Learn and apply pre/post-processing simulation techniques across projects involving pump design, external aerodynamics, drone simulation, turbomachinery, heat transfer, electronics cooling, and structural mechanics. • Provide simulation support for existing users and prospective customers, helping solve complex engineering challenges and maximize platform value. • Create technical content, including images, animations, and presentations, for the website and user training. • Collaborate across engineering, product, and customer success teams to troubleshoot simulations, solve customer challenges, and drive support initiatives.

🎯 Requirements

• Bachelor’s degree or higher in Engineering or a related field, ideally with coursework in CFD, FEA, or EM. • 1-2 years professional experience in a CAD/CAE based engineering software company preferred (application engineering, technical sales/account management, simulation support or a similar customer facing role). • Excellent communication and social intelligence skills to engage customers, build relationships, and navigate challenges in a dynamic startup environment. • Exceptional time management skills with the ability to prioritize effectively and drive success for both the team and company. • Based in or near the Central European Standard Time (CEST) zone. • Fluency in English (C1+) and German (C1+) required.

🏖️ Benefits

• Join a dedicated, supportive team with unlimited growth opportunities and leadership potential. • Make an impact quickly by sharing ideas and contributing to creative, goal-oriented projects. • Work in a diverse, inclusive environment with colleagues from over 35 countries. • Enjoy flexible hours and the freedom to work remotely from anywhere in the world. • Access comprehensive health coverage, retirement plans, paid time off, and wellness support. • Grow as a professional with online/offline learning, language courses, and tech talks. • Connect at team events, join support groups, and contribute to our ESG and DE&I initiatives. • Participate in fun team challenges and competitions for added excitement and team spirit.