Implementation Analyst I

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Sinch

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔌 API

📡 Telecommunications

🤝 B2B

💰 $48.8M Post-IPO Debt - Sinch on 2024-09

API • Telecommunications • B2B

Sinch is a global communications platform (CPaaS) that provides APIs and applications for messaging, voice, email, verification, and conversational AI, along with network connectivity and telco services. It enables businesses to run marketing campaigns, send notifications and alerts, verify identities, and support customers across SMS, RCS, WhatsApp, email, and voice channels, backed by large-scale operator connections and infrastructure. Sinch serves enterprises and communication providers with scalable, secure messaging and voice infrastructure and developer-focused APIs and tools.

📋 Description

• The Implementation Analyst is responsible for end-to-end onboarding, compliance vetting, and activation of SMS messaging services for customers across Sinch brands • Validate submitted business information, use cases, campaign details, and supporting documentation • Ensure all customer applications for 10DLC and Toll-Free messaging meet carrier, regulatory, and internal compliance requirements prior to activation • Conduct enhanced vetting requests when additional validation is required • Open and manage technical support tickets for provisioning, number activation, import issues, and messaging failures • Monitor and enforce adherence to SMS messaging policies and carrier regulations • Respond to internal and external requests via designated operational Slack channel

🎯 Requirements

• Experience in messaging compliance, SMS onboarding, SaaS business operations, or similar regulated environments • Familiarity with carrier registration systems such as The Campaign Registry (TCR) and Toll-Free verification workflows • Strong attention to detail and documentation accuracy • Ability to manage multiple concurrent operational workflows under strict compliance requirements • Experience working with customer-facing escalation and remediation processes

🏖️ Benefits

• Comprehensive health benefits (HMO) • Paid Leaves • Birthday Leave • Home Interview Allowance • Remote working arrangements • Continuous training • Mentorship • Clear pathways for career progression within a global tech powerhouse • A vibrant, inclusive, and collaborative team culture