Technical Account Manager – Senior

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sinch

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $48.8M Post-IPO Debt - Sinch on 2024-09

Consulting • Logistics • Marketing

Sinch is a global communications platform (CPaaS) that provides APIs and applications for messaging, voice, email, verification, and conversational AI, along with network connectivity and telco services. It enables businesses to run marketing campaigns, send notifications and alerts, verify identities, and support customers across SMS, RCS, WhatsApp, email, and voice channels, backed by large-scale operator connections and infrastructure. Sinch serves enterprises and communication providers with scalable, secure messaging and voice infrastructure and developer-focused APIs and tools.

📋 Description

• Act as the primary technical partner for enterprise customers • Own the full ticket and incident lifecycle, including triage, prioritization, escalation, communication, resolution, and follow-up • Provide proactive technical guidance and trusted technical support • Collaborate with Account Teams to deliver exceptional customer experiences • Coordinate with Support, Engineering, Product, and Operations to resolve issues and improve service quality • Lead customer calls, incident reviews, service reviews, and internal syncs • Identify recurring issues, risks, and service gaps • Lead initiatives to prevent recurring issues and address service gaps • Ensure new product launches and features are service-ready through documentation, monitoring, and enablement • Support fast, high-quality resolutions and improve customer experience

🎯 Requirements

• Fluent English, written and verbal • Bachelor's degree • Experience working directly with enterprise customers in a technical or customer-facing capacity • Experience with ticketing tools such as Jira and/or Zendesk • Experience supporting complex technical products or platforms • Understanding of support processes, incident management, and service delivery practices • Ability to communicate technical concepts clearly to technical and non-technical audiences • Experience with L2/L3-level troubleshooting • Experience in the mobile or telecommunications industry is a plus • Experience with Grafana is a plus • Familiarity or strong interest in A2P SMS, MMS, RCS, OTT, or IoT communications is a plus • Experience working with multinational enterprise customers is a plus • Background in APIs, cloud platforms, or SaaS environments is a plus

🏖️ Benefits

• 100% coverage of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde • Caju flexible benefit card for food, education, and home office assistance • Paid maternity leave for 180 days • Paid paternity leave for 30 days • Daycare assistance for children up to five years old • Wellhub gym and wellness options • Prudential life insurance coverage for unexpected absences, serious illness, accidents, and disabilities • Annual reimbursements for certain disability-related and transgender-related expenses • Paid day off on the employee's birthday