Strategic Account Director

🕒 June 3

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SiteMinder

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

SaaS • Hospitality

SiteMinder is a technology company that specializes in providing software solutions for the hospitality industry. It offers a comprehensive platform that helps hotels manage their distribution, reservations, and guest engagement. The platform connects hotels to over 450 booking channels, including major online travel agencies like Booking. com, Expedia, and Airbnb. SiteMinder's software solutions include a channel manager, booking engine, business intelligence tools, and payment processing, all designed to maximize revenue and efficiency for hotel operators. The company is trusted by over 44,500 hotels worldwide to grow their business and optimize their operations through technology-driven strategies.

📋 Description

• Active listening: deep understanding of customer goals, strategy and long term objectives, to formulate plans to unlock new revenue opportunities and solutions that deliver against customer buying needs • Consultative selling: you will hold a creative and ambitious talent for driving new business and strategically managing customer solutions, demonstrating an in depth understanding of revenue management and hotel technology • Hyper collaboration: working with multiple teams and stakeholders to create a winning strategy for unlocking growth, ensuring SiteMinder is the preferred partner for Groups & Chains in the region. • Stakeholder management: influencing and liaising with variety of internal stakeholders, across multiple departments (Product solutioning, Onboarding, Support, Sales, Marketing, Finance, Support, Customer Success) • Proactive engagement: implementing plans to increase product adoption, service satisfaction, product updates and customer feedback • Protection of revenue by ensuring customers are committed to term agreements and managing the contract renewal process • Travel requirements: regular travel within the region to attend trade shows, conferences and Quarterly Business Reviews with high value accounts

🎯 Requirements

• Hotel or travel industry experience: in-depth understanding of the hospitality/hotel industry and the travel technology landscape, as well as the infrastructure of large hotel groups • Experience in SaaS sales or product/technology partnership management: you will have solid experience in consultative selling to C-level personas within a technology or hospitality-travel technology business • Proven track record in closing >$1m new business • Strong communication skills to build rapport and trusted, long-term relationships with customers • Ability to bring together multiple stakeholders internally and externally to match buying authority and knowledge sets • Excellent negotiation skills to overcome objections and navigate complex buying structures to influence multiple buying identities • Consultative approach to solution sell, and present as a subject matter expert in the hospitality technology field • Creative problem-solving skills and ability to manage expectations • Highly resilient self starter, operating well independently, with positive attitude to winning deals • Proactive and tenacious at unlocking opportunities • Language requirements: Fluent in English, additional languages - Mandarin and/or Cantonese

🏖️ Benefits

• Equity packages (cash bonus) for you to be a part of the SiteMinder journey • Remote working model • Mental health and well-being initiatives • Generous parental (including secondary) leave policy • Paid birthday, study and volunteering leave every year • Sponsored social clubs, team events, and celebrations • Employee Resource Groups (ERG) to help you connect and get involved • Investment in your personal growth offering training for your advancement