Customer Success Manager – CRM Project Lead

🔥 14 minutes ago

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skalieren.ai

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

📣 Marketing

B2B • Marketing

skalieren. ai is an all-in-one software designed to streamline marketing, sales, and customer management for businesses. The platform integrates various processes, allowing users to monitor key business metrics from a single interface. It offers automation of routine tasks, facilitating creativity and strategic planning while improving efficiency. Features include intelligent marketing automation, CRM functionalities, and tools for effective sales management, ultimately enhancing overall business performance.

📋 Description

• You are the strategic lead at the interface between our B2B clients and our technical support team. • You plan and oversee onboarding as well as the customized configuration of CRM accounts. • You design complex automations and “if-then” logics that eliminate manual processes. • You test, optimize, and only approve technical processes when they operate error-free for the customer. • You coordinate efficient project alignment sessions via Zoom and ensure the correct adoption of the new infrastructure by the client.

🎯 Requirements

• Proven experience building automation workflows (e.g., with Zapier, Make or directly within CRM systems). • Deep understanding of data structures and digital process scaling. • Business-fluent English for our international focus. • Extremely structured, decisive, and holding a high standard of quality for project outcomes.

🏖️ Benefits

• 100% Remote & freedom: Complete location independence with a strong results-oriented approach. • Freelance model: Long-term collaboration with transparent billing based on fixed fees per managed project/customer. • Performance incentives: Additional success bonuses for outstanding customer outcomes that lead to measurable feedback (e.g., positive OMR reviews, video testimonials and case studies). • Team & network: Despite your autonomy, we emphasize professional exchange. Project-related coordination and optional team events foster connection and knowledge transfer within our international network. • Growth: A professional environment designed for scaling and maximum efficiency.