Customer Support Manager

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🕒 February 25

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SKELAR

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

📚 Education

🏪 Marketplace

👥 B2C

Education • Marketplace • B2C

SKELAR is a Ukrainian venture builder that creates and scales international tech product companies. They partner with co-founders to launch businesses across niches — from EdTech to marketplaces and consumer apps — using modern technologies, data-driven analytics, and rapid scaling practices. SKELAR operates a large and growing team, runs a foundation supporting wartime relief and recovery in Ukraine, and actively recruits founders and high-performers to build global companies.

📋 Description

• Communicate with users via chats and emails about our websites and services • Escalate complex requests to other departments • We have a 30-minute break and Slack Huddle for team interaction to stay sharp • Develop professional skills through trainings and lectures for further career advancement.

🎯 Requirements

• English (B2+) and Chinese (HSK 4): please note this is listed first — it is very important to us! • Experience working with customers: by email, chat and/or in person • Proactiveness and organizational skills: we encourage raising issues and proposing solutions. Ability to take ownership of outcomes and errors and manage your working time during shifts • Desire to learn and grow in IT: most team leads started from junior positions.

🏖️ Benefits

• Opportunity to implement your ideas and suggestions from day one • Care for physical and mental health: paid sick leave and 18 days of paid vacation per year • Salary review possible immediately after probation and every six months.