Group Subscriptions Renewals Specialist

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Skift

WebsiteLinkedInAll Job Openings

51 - 200 employees

📱 Media

🤝 B2B

💰 $1.1M Seed Round - Skift on 2013-05

Media • Tourism • B2B

Skift is a media and intelligence company that covers the global travel industry, providing news, in-depth analysis, research, newsletters, podcasts, events, and advisory services for travel and hospitality professionals and executives. It publishes timely reporting across sectors such as airlines, hotels, online travel, cruises, and tourism, and offers membership research products, conferences, executive search, and custom content/marketing services for industry stakeholders.

📋 Description

• Own the full renewal cycle for a portfolio of B2B group subscription accounts—from forecasting and initial outreach to strategic negotiation and close. • Actively identify and aggressively pursue upsell and expansion opportunities, including seat additions, tier upgrades, and cross-product sales. • Collaborate with the Director of Subscriptions on pricing strategy, renewal terms, and tiered packaging. • Use Claude and other AI tools to prepare comprehensive account briefs, draft highly personalized renewal proposals, and scale your outreach efficiently. • Build and maintain strong, consultative relationships with key contacts at subscriber organizations, focusing on demonstrating ongoing value between renewal windows. • Flag at-risk accounts early, collaborating cross-functionally with Customer Experience to proactively address issues before they result in churn. • Maintain precise pipeline and account data in HubSpot, carefully tracking renewal dates, contact records, deal stages, and notes. • Track and report on critical performance metrics like renewal rate, net revenue retention, and expansion.

🎯 Requirements

• 2–4 years of experience in a B2B renewals, account management, or subscription sales role—preferably within media, SaaS, or data/intelligence products. • Practical AI Expertise: Demonstrated, hands-on use of AI tools (Claude, ChatGPT, or similar) in a professional context for account research, outreach drafting, or workflow automation. • CRM Fluency: Deep experience in HubSpot or a comparable CRM, with a strong grasp of pipeline management, renewal tracking, and activity logging. • Consultative Communication: Strong written and verbal communication skills, allowing you to run renewal and pricing conversations that feel strategic and consultative, not just transactional. • Agility & Organization: A proactive, highly organized approach to managing your own book of business, ensuring nothing slips through the cracks while comfortably navigating multi-stakeholder negotiations. • Bonus: Familiarity with the travel industry, experience managing a high-volume book (100+ accounts), exposure to tiered/seat-based pricing, or a background in cross-selling within a multi-product portfolio is a significant plus.

🏖️ Benefits

• Opportunity to grow within a respected and innovative media company. • Exposure to the intersection of media, events, and travel intelligence. • Collaborative, supportive, and remote-friendly work environment.