Service Manager

Job not on LinkedIn

🕒 May 16

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $90k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Skyline Technology Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏛️ Government

📡 Telecommunications

Government • Public Safety • Telecommunications

Skyline Technology Solutions is a technology and IT services company that designs, builds, and manages communications and security infrastructure to help communities connect, improve public safety, and drive economic growth. They deliver network engineering, broadband and fiber initiatives, managed services, video interoperability and sharing, cybersecurity, physical security and related solutions for transportation agencies, educational institutions, government entities, public safety organizations, and commercial clients. Skyline emphasizes mission-aligned IT transformation, vendor contract vehicles, and community-focused programs.

📋 Description

• Day-to-day oversight and management of the remote service technicians • Hire, onboard, develop, and retain technical resources • Performance management: regular 1-on-1s, coaching, performance reviews, and corrective action plans • Career development: create clear progression paths for remote service technicians • Team culture: build a collaborative, customer-focused, technically excellent environment • Scheduling and capacity management • Manage the incoming service request queue and ensure timely response • Monitor ticket aging and take action to prevent SLA breaches • Escalation management for complex technical issues or customer situations • Serve as a technical resource for complex troubleshooting • Identifying recurring issues through trend analysis and pattern recognition • Lead root cause analysis investigations • Track problems through to resolution and validate effectiveness

🎯 Requirements

• 5+ years in technical support or service delivery • Hands-on experience with physical security systems: access control (Genetec, Galaxy, Verkada, etc.) and/or video management systems (Milestone, Genetec, Axis, etc.) • Remote troubleshooting expertise • Network fundamentals: TCP/IP, VLANs, VPNs, firewalls, routing • 2+ years directly managing people (minimum 3-5 person technical team) • Performance management experience (coaching, corrective action, performance improvement) • Hiring and onboarding experience • Background in physical security integration • Experience in a dispatch/triage role coordinating remote and field operations • Manufacturer certifications in security platforms

🏖️ Benefits

• Medical Insurance • Vision Insurance • Dental Insurance • FSA Plan • Paid Time Off • 401K Retirement Savings Plan • Training & Tuition Assistance • Disability & Life Insurance