Operations – Client Services Coordinator

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Slash Staffing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Slash Staffing is a staffing agency specializing in providing affordable remote staffing solutions for businesses. They connect clients with a diverse range of skilled professionals, including virtual assistants, customer support representatives, digital marketers, and software developers, allowing companies to focus on their core operations while Slash Staffing handles the hiring process. Their pre-screened candidates are ready to take on various roles, helping organizations achieve efficiency and success without the high cost associated with traditional hiring.

📋 Description

• Respond to client questions regarding billing, accounts, schedules, contracts, and services • Follow up on delayed, declined, or failed payments • Monitor upcoming contract renewals • Coordinate internally when client concerns require action • Escalate sensitive or unusual issues to leadership • Review operational reports and identify items requiring follow-up • Maintain accurate client, employee, billing, and operational records • Track compensation changes, client credits, and important employee conversations • Assist with time-tracking corrections and payroll preparation • Identify missing information, inconsistencies, or potential problems • Support recurring administrative processes and special projects • Create and maintain email addresses and user accounts • Manage team access and Google Workspace groups • Troubleshoot basic account and technology issues • Maintain accurate information across company systems • Learn and follow new software-based workflows • Manage calendars, appointments, and meeting schedules • Monitor and organize executive inboxes • Identify and escalate urgent or time-sensitive messages • Assist with drafting emails, research, and follow-up items • Provide administrative support to members of the executive team

🎯 Requirements

• Excellent written and verbal English • Strong client service and professional communication skills • Experience in operations, administration, executive support, or customer service • Strong technology skills and ability to learn new platforms quickly • Proficiency with Google Workspace • Excellent organization, time management, and attention to detail • Ability to manage multiple priorities and work independently • Good judgment and proactive problem-solving skills • Ability to handle confidential information professionally • Reliable availability and responsiveness Monday through Friday • Consistent weekday availability for 20–25 hours per week • Experience with billing, payroll, accounts receivable, remote teams, or service-based businesses is helpful but not required