Lead Product Manager, Service and Physical Experience

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $156k - $228k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Slate Auto

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚗 Transport

🔧 Hardware

👥 B2C

Transport • Hardware • B2C

Slate Auto is a manufacturer of a radically simple, highly customizable electric pickup that can be configured as a pickup or fastback SUV. The company sells directly to consumers with an online configurator called the Slate Maker, a reservation model, and an accessories marketplace for swaps and upgrades. Slate Auto emphasizes affordability, practical design, and easy ownership with integrated charging options and third‑party service and charging network partnerships.

📋 Description

• Own the end-to-end product strategy and roadmap for service, accessory upfitting, and roadside assistance, ensuring each area delivers a seamless, high-quality customer and partner experience. • Lead product management for Service, including onboarding and managing a network of service shops across admin, manager, and technician personas, as well as cost estimation and appointment scheduling workflows. • Define and build the Accessory Upfitting experience, including its parallel scheduling and fulfillment workflows. • Design and build agentic workflows within the service experience, including systems that understand customer intent, triage root causes, and route customers or shops to the right next action automatically. • Partner with an external roadside assistance provider to integrate their systems and deliver a real-time, customer-facing scheduling experience. • Own the customer feedback system that spans all three product areas, ensuring it effectively feeds into shop performance evaluation and offboarding decisions. • Work backwards from customer and partner needs to define detailed product requirements, partnering with engineering and design to deliver on the roadmap. • Manage multiple live partner relationships simultaneously, balancing each partner's needs with Slate's product vision and operational goals. • Engage directly with service shops, partners, technicians, and customers to gather insights and translate them into product improvements. • Advocate for agile and lean product development methodologies to accelerate time to market while maintaining a frugal approach to resource allocation. • Foster a culture of continuous improvement, encouraging rapid iteration and learning from operational feedback.

🎯 Requirements

• Bachelor's degree in a related field or equivalent work experience. • MBA from a top-tier university is preferred. • 12+ years of experience in product management, ideally including marketplace, customer facing, or operations-heavy products in a technology-first environment. • Experience managing products with multiple concurrent partner integrations and diverse user personas (e.g., admin, manager, technician, or similar B2B2C structures). • Track record of owning complex, operationally intensive product areas from strategy through execution. • Proven experience building and shipping AI-powered product. • Excellent verbal and written communication skills, with the ability to align executives, cross-functional stakeholders including engineering, design, operations, and commercial teams. • Experience designing and managing feedback loops that inform operational or partner performance decisions. • Strong analytical and problem-solving abilities, with comfort operating in ambiguity across multiple product areas at once. • Passion for reimagining the vehicle ownership and service experience.

🏖️ Benefits

• medical • dental • vision • life insurance • disability insurance • vacation • 401k • equity program and/or discretionary annual incentive program