Customer Success

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Sleek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Sleek is a digital platform that provides comprehensive business services aimed at small and medium enterprises (SMEs). The company specializes in company incorporation, accounting, payroll, corporate secretary services, and business account setup. Sleek enables businesses to streamline their administrative tasks and compliance processes through a user-friendly, digital platform. Operating globally, Sleek is committed to offering fast and efficient services with transparent pricing, making the process of setting up and managing a business hassle-free and entirely digital.

📋 Description

• Mission: To achieve Sleek’s Australian revenue targets by renewing services across the existing clientele, driving cash collection through upsell and upgrades, and delivering a seamless, high-satisfaction customer experience throughout the renewal lifecycle. • Outcomes: Consistently achieve monthly renewal rate targets across the Australian client base and maintain and improve CSAT scores, ensuring customer trust and satisfaction throughout each renew. • Customer Investigation & Issue Resolution: Conduct detailed, end-to-end investigations into customer interactions with Sleek. Work cross-functionally with accounting, corpsec, product, and data teams to drive resolution and support seamless renewals. • Cash Collection via Renewal, Upsell & Upgrades: Achieve monthly cash collection targets by driving renewals and identifying upsell and upgrade opportunities. Proactively identify and act on revenue expansion opportunities within the existing customer base. • Pipeline Management & Monthly Targets: Maintain a thorough understanding of the book of business; manage the pipeline in a data-driven manner using CRM and reporting tools. Prioritise ticket resolution and proactive outreach to consistently achieve monthly KPIs. • Cross-Functional Collaboration & Best Practice: Partner with accounting, corpsec, product, and data teams to improve renewal processes and the end-to-end customer experience. Proactively share best practices with the wider Customer Success team; contribute to a culture of continuous improvement.

🎯 Requirements

• To do this, you will have a minimum of 8 years experience in Renewals, or Customer Success management roles and you will be located in the Philippines. • Demonstrated track record of achieving renewal rate and cash collection targets in a B2B SaaS or services environment • Experience managing a customer pipeline in a data-driven way: CRM hygiene, pipeline reporting, and forecasting • Proven ability to work cross-functionally with product, finance, and operations teams to resolve customer issues • Strong written and spoken English; ability to communicate clearly with Australian-market clients.

🏖️ Benefits

• Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. • Flexibility: You’ll be able to work from home. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year • Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region. • Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional. • Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy.