Customer Success, UK Clients

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Sleek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏢 Enterprise

💸 Finance

☁️ SaaS

Enterprise • Finance • SaaS

Sleek is a digital platform that provides comprehensive business services aimed at small and medium enterprises (SMEs). The company specializes in company incorporation, accounting, payroll, corporate secretary services, and business account setup. Sleek enables businesses to streamline their administrative tasks and compliance processes through a user-friendly, digital platform. Operating globally, Sleek is committed to offering fast and efficient services with transparent pricing, making the process of setting up and managing a business hassle-free and entirely digital.

📋 Description

• Help Sleek achieve its revenue target by renewing all services in our existing clientele. • Achieve cash collection targets on a monthly basis across renewals, upsells and upgrades. • Deliver customer satisfaction at the highest level. • Ensure renewal rates are optimal on a monthly basis. • Understand own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets. • Collaborate with cross functional teams (accounting, corpsec, product, data) to improve renewal processes, share best practices with team and also be proactive in nature.

🎯 Requirements

• 3-5 years in Sales, Account management or Customer Success, in a role carrying sales target and customer facing abilities • Experience working with SMEs, startups, fast paced setups • Exposure to different culture because Sleek clients are from all over the world • Ability to resolve issues by collaborating internally and externally • Familiar with tableau, zendesk, husbpot • Experience handling complex customers and trouble shooting/escalations • Proactive to take up new projects to completion • Strong language proficiency in English is required

🏖️ Benefits

• Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. • Flexibility: You’ll be able to work from home. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year • Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region. • Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional. • Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy.