SmartPA
201 - 500 employees
❝Outsource your admin, grow your business❞SmartPA ultimately:🗹 Increase efficiency🗹 Drive productivity🗹 Maximise profitsTraditional business models and working practices have changed in recent years. Driven by pressures of the global economy, cost, efficiency goals, and personal work/life balance incentives.Consumer habits have also evolved, and businesses need to serve their customers when, where, and how they want. Hire a Virtual Assistant and never miss out on that important customer again.As an agile outsourcing service provider over a decade of experience, SmartPA integrates seamlessly into our clients’ processes, systems, and culture. We become an extension of their team helping to drive efficiencies and generate competitive advantage.Our mission is to deliver sustained improvement – every step of the way.We train and mentor our resource pool so we can be relied on to make a continuous positive impact on business operations. With the widest range of administrative skills backed up by a global support community, together we are unstoppable.➤ Smart Service Customer experience is at the core of what we do. This means we take pride in ensuring that our service packages are tailored to the specific needs of our clients.➤ Virtual PA ServicesSupporting businesses with diary & email management, transcription, typing, document production and more. Specialist Virtual PA services include EA, HR & Employment, Bookkeeping and Supplier Management, CRM management, social media, and marketing support.➤ Call AnsweringNo more missed calls, missed sales, or missed opportunities. Our professionally trained team can help you with appointment booking, overflow and message taking.➤ EnterpriseWe’ve learned and perfected how best to provide agile, flexible, and scalable virtual support for clients of all sizes across the globe. Drawing on a virtually limitless global pool of talent, enabling us to support your business 24/7x365 worldwide.
Legal Document Production Team Leader
Job not on LinkedIn
🕒 March 27
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SmartPA
201 - 500 employees
❝Outsource your admin, grow your business❞SmartPA ultimately:🗹 Increase efficiency🗹 Drive productivity🗹 Maximise profitsTraditional business models and working practices have changed in recent years. Driven by pressures of the global economy, cost, efficiency goals, and personal work/life balance incentives.Consumer habits have also evolved, and businesses need to serve their customers when, where, and how they want. Hire a Virtual Assistant and never miss out on that important customer again.As an agile outsourcing service provider over a decade of experience, SmartPA integrates seamlessly into our clients’ processes, systems, and culture. We become an extension of their team helping to drive efficiencies and generate competitive advantage.Our mission is to deliver sustained improvement – every step of the way.We train and mentor our resource pool so we can be relied on to make a continuous positive impact on business operations. With the widest range of administrative skills backed up by a global support community, together we are unstoppable.➤ Smart Service Customer experience is at the core of what we do. This means we take pride in ensuring that our service packages are tailored to the specific needs of our clients.➤ Virtual PA ServicesSupporting businesses with diary & email management, transcription, typing, document production and more. Specialist Virtual PA services include EA, HR & Employment, Bookkeeping and Supplier Management, CRM management, social media, and marketing support.➤ Call AnsweringNo more missed calls, missed sales, or missed opportunities. Our professionally trained team can help you with appointment booking, overflow and message taking.➤ EnterpriseWe’ve learned and perfected how best to provide agile, flexible, and scalable virtual support for clients of all sizes across the globe. Drawing on a virtually limitless global pool of talent, enabling us to support your business 24/7x365 worldwide.
📋 Description
• Lead, coach and support a team of legal document production specialists, setting clear expectations and performance standards • Conduct regular 121's, team meetings, and performance discussions to support engagement, accountability, and development • Oversee the day-to-day team operations, ensuring workloads are effectively planned, delegated, and delivered to agreed service levels • Maintain the highest standards of accuracy, output, and turnaround across all document production work • Act as the first point of escalation for workflow challenges, quality concerns, or client expectations • Provide hands-on support with complex document production where required • Ensure the team meets or exceeds individual and team targets and service level agreements (SLAs) • Champion best practice and support the adoption of new technology and tools • Monitor productivity, quality, and team performance; investigate errors and addressing issues constructively • Identify opportunities to improve workflows, processes, and ways of working, supporting implementation of changes • Maintain clear process documentation and encourage knowledge sharing across the team • Follow up all client concerns and queries effectively, representing issues on behalf of the account manager where needed. • Build and maintain strong day-to-day relationship with the client • Support with service reviews, contributing to positive client outcomes and long-term partnerships
🎯 Requirements
• Minimum of 3+ years' experience in legal document production • Minimum of 2+ years' team management experience • Demonstrated experience producing, reviewing, and managing complex documents, including advanced word function (styles, templates, tracked changes, formatting) • Proficiency in MD Office (Word, Excel, PowerPoint, Outlook) and familiarity with legal/document tools such as PDFdocs, DocuSign, and digital dictation software • Experience meeting tight deadlines while maintaining high standards of accuracy and attention to detail • Proven track record of building constructive working relationships and collaborating effectively within a team • Flexible and adaptable, thriving in a fast-paced environment and able to balance operational oversight with hands-on support as required
🏖️ Benefits
• Competitive salaries • Full time, remote work • Flexitime initiative: work when you're most productive (core hours: 10:00-16:30 GMT) • 33 days holiday: because rest fuels greatness • Department incentives • Employee Assistant Programme
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