Technical Support Specialist

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SMA Support Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🤝 B2B

📡 Telecommunications

B2B • Telecommunications

SMA Support Services is a BPO and virtual assistant/call center provider that specializes in outsourcing operational tasks for home remodeling and restoration companies. They offer tailored services including 24/7 inbound and outbound call handling, virtual assistants for administrative work, insurance workflow management for roofers, accounting and operations support, process audits, and implementation assistance to help contractors scale. The company emphasizes quality through continual training, dedicated QA, and industry-specific expertise for roofing, siding, windows, solar, kitchens, and other home improvement trades.

📋 Description

• Technical Support Specialist role involving troubleshooting and assisting clients with technical issues • Providing support for web development platforms including WordPress and Square Space • Coordination with clients for deployment and technical needs • Ensuring customer satisfaction and high service quality • Participation in team meetings and trainings as required

🎯 Requirements

• At least three (3) years of Technical support experience • Has an extensive background in Web Development • Knowledge with WordPress, Square Space, Wix • Excellent verbal and written communication skills in English • Excellent and Proven ability to handle multiple tasks efficiently • Previous experience in appointment setting or related roles would be advantageous • Willing to work graveyard and can start training immediately • Home office setup meeting specified requirements (conducive workstation) • Computer or laptop with specs of at least core i5 or higher/10th gen or newer, or its AMD equivalent, 12GB - 16GB ram, functional camera, noise-canceling headset, and dual monitor • Reliable and high-speed internet connection with contingency measures (25 mbps and up) • Availability of a personal savings account for payroll processing

🏖️ Benefits

• Enjoy benefits valued at 324,000 pesos annually • HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit • Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year. • Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account! • Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization • Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time. • Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually • Perfect Attendance KPI Superstars Shoutout Incentive • Referral Incentive • QA Rockstar C3 Champions Client Obs Incentive • Quarterly In-person Team-Buildings • Annual Company Outing - A yearly team adventure to unwind and celebrate together • Annual Year-End Party - A fun-filled party capped with exciting grand raffle giveaways! • Annual Performance Review - Performance-based reviews with opportunities for pay raises. • Annual Sports Fest - Show your team spirit and compete in fun games and tournaments! • 13th-month pay - Guaranteed additional month’s salary every year. • Government-mandated benefits: SSS PhilHealth PAG-IBIG • Career Advancement Opportunities