Bilingual Representative, English - Spanish Speaker

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🕒 May 22

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SMDigital USA

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

B2B • Marketing • Digital Agency

SMDigital USA is an award-winning international digital agency known for its talented team of over 220 professionals committed to creating innovative digital solutions. The company places a strong emphasis on fostering a positive work environment, offering flexibility and growth opportunities, and maintaining a healthy work-life balance for its global team. With offices in Miami, New York, Shanghai, Medellin, Spain, the Philippines, and Panama, SMDigital specializes in areas such as customer service, web development, SEO, social media management, and more, relying on a team of experts primarily based in the Philippines.

📋 Description

• Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre-settlement funding inquiries • Gather accurate case information — accident details, attorney contacts, case status, and funding eligibility • Walk clients through the pre-settlement funding process clearly and compassionately in their preferred language • Coordinate with attorneys and law firms to collect required documentation and case updates • Assess case eligibility and route to the appropriate funding team for review and approval • Maintain accurate, detailed records of every client interaction and case progression • Bridge communication gaps between Spanish-speaking clients and internal English-speaking teams • Uphold data privacy, compliance standards, and professionalism at every touchpoint

🎯 Requirements

• 3+ years of experience in a customer service, call center, or client-facing role (Required) • Fluent in both English and Spanish — written and verbal (Required) • Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plus • A warm, culturally sensitive communicator who adapts naturally across languages and backgrounds • Patient and composed — especially when clients are in vulnerable or high-stress situations • Detail-oriented and accurate when handling sensitive legal and financial information • Comfortable managing multiple cases simultaneously with consistent follow-through • Flexible with shifting schedules and fully dependable in a remote work setup

🏖️ Benefits

• Full-time remote work with a complete WFH support program • Maxicare HMO + PhilHealth coverage • SIL, PTO, and a special birthday leave • Paid vacation leave • Zero-interest employee loan program • Performance bonuses and merit-based recognition • Monthly Gen Pow-Wows and team engagement events with prizes • Arvios Leadership Development Academy and workshop programs • Monthly 1-on-1 touchbase calls with your HR partner