Operations Manager

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🔥 22 hours ago

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SMDigital USA

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

B2B • Marketing • Digital Agency

SMDigital USA is an award-winning international digital agency known for its talented team of over 220 professionals committed to creating innovative digital solutions. The company places a strong emphasis on fostering a positive work environment, offering flexibility and growth opportunities, and maintaining a healthy work-life balance for its global team. With offices in Miami, New York, Shanghai, Medellin, Spain, the Philippines, and Panama, SMDigital specializes in areas such as customer service, web development, SEO, social media management, and more, relying on a team of experts primarily based in the Philippines.

📋 Description

• Lead and align all operational functions across teams to ensure efficiency and effectiveness • Drive the execution of strategies that support the company's mission, vision, and growth goals • Oversee team supervisors and ensure consistent, high-quality performance across the floor • Identify operational gaps and implement scalable, people-centered process improvements • Analyze performance data and metrics to make informed, strategic decisions • Build strong cross-functional relationships with HR, QA, Finance, and leadership • Lead regular operational reviews, reporting cadences, and team-wide communications • Foster a culture of accountability, ownership, and continuous improvement at every level

🎯 Requirements

• 3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment (Required) • A strategic thinker who can zoom out to see the big picture and zoom in when the details need attention • A proven people leader — you develop talent, build trust, and create teams that perform • Data-driven and decisive — you let metrics guide your strategy without losing the human element • Exceptional communicator across all levels of the organization • Strong project management skills with the ability to juggle multiple priorities without dropping the ball • Experienced with workforce management tools, CRMs, and operational reporting systems • Highly adaptable, solutions-focused, and thrives in a fast-paced remote environment

🏖️ Benefits

• Full-time remote work with a complete WFH support program • Maxicare HMO + PhilHealth coverage • SIL, PTO, and a special birthday leave • Paid vacation leave • Zero-interest employee loan program • Performance bonuses and merit-based recognition • Monthly Gen Pow-Wows and team engagement events with prizes • Arvios Leadership Development Academy and workshop programs • Monthly 1-on-1 touchbase calls with your HR partner