Operations Associate

Job not on LinkedIn

🕒 July 14

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Treant

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🏥 Healthcare

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

Treant is a healthcare organization that provides comprehensive medical services across various stages of life, from prenatal care to end-of-life support. Operating 21 locations in Drenthe and Southeast Groningen, Treant focuses on patient-centered care, offering treatments, nursing, and rehabilitation services alongside specialized elderly care facilities. Their mission is to deliver care from the heart, ensuring accessible healthcare tailored to community needs.

📋 Description

• Manage daily operational workflows across multiple live-event marketplace accounts. • Process inventory and ticket acceptance, order fulfillment, and queue monitoring against strict event deadlines. • Troubleshoot ticket delivery issues, incorrect listings, delayed transfers, replacements, and other transaction-related concerns. • Handle exception cases such as duplicate sales, manual transfers, cancelled or postponed events, and fraud-documentation requests. • Assess unusual or escalated cases and determine appropriate resolutions. • Identify patterns across cases and address root causes. • Apply critical thinking and sound judgment beyond scripted procedures. • Protect transaction quality through verification checks, anomaly reviews, accurate documentation, and careful order monitoring. • Work across multiple SaaS tools, dashboards, spreadsheets, internal applications, and communication platforms. • Maintain accurate handoff notes for colleagues across shifts and time zones. • Surface risks, mistakes, and operational concerns early. • Follow SOPs consistently and recommend workflow improvements. • Support accuracy, productivity, quality, service-level, and operational performance targets. • Escalate high-risk or complex concerns to the Team Lead when required. • Help train and support newer team members as experience develops.

🎯 Requirements

• At least two years of experience in operations, customer support, fulfillment, marketplace operations, quality assurance, analysis, back-office work, transaction processing, or a similar environment where accuracy and judgment were important. • Strong critical-thinking, decision-making, and problem-solving abilities. • Demonstrated ability to learn unfamiliar tools, procedures, and operational environments quickly. • Strong attention to detail and the ability to catch errors, inconsistencies, risks, and missing information. • Ability to remain calm, organized, and methodical while working against strict deadlines. • Fully fluent written and verbal English communication skills, with at least B2-level proficiency. • Comfortable working independently while recognizing when an issue needs to be escalated. • Experience working across several SaaS tools simultaneously, such as helpdesk systems, CRMs, dashboards, spreadsheets, ticketing platforms, and internal applications. • Solid Google Sheets or Microsoft Excel skills, including filters, lookups, and basic formulas. • Experience working with performance metrics, quality standards, SOPs, service levels, or operational KPIs. • A reliable home-working setup, including stable internet, a quiet workspace, and a personal computer capable of running multiple browser tabs and applications smoothly. • Must be flexible to work within the company’s operating window of 8:00 a.m. to 11:00 p.m. Eastern Time. • Must be open to morning, evening, weekend, and rotating shift assignments based on operational requirements. • Availability during Fridays, Saturdays, and selected Sundays may be required. • Experience in e-commerce, ticketing, travel, fintech, marketplaces, or other high-volume and time-sensitive operations is an advantage. • Experience with platforms such as Freshdesk, Zendesk, HubSpot, Salesforce, Zoho, Jira, Retool, Slack, or similar tools is advantageous.

🏖️ Benefits

• Opportunities for growth and advancement • Competitive compensation package • Full-time • Remote • EST/ PST business hours