Fraud Operations Agent

🔥 12 hours ago

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exmox GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🎮 Gaming

Advertising • Gaming

exmox GmbH is a company specializing in data-driven advertising campaigns to help its partners connect users with engaging games. The company works closely with major mobile game publishers to improve their ROAS and ARPU, using strategies like user retention and rewarded UA. exmox also provides insights and updates on ad tech and gaming industry developments through its blog.

📋 Description

• Deep-dive into user accounts and payout requests to identify, analyze, and take appropriate action against suspicious or fraudulent activity • Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks • Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets • Identify recurring fraud trends and report key findings to help improve and optimize our internal fraud prevention processes • Handle sensitive user data and payment information with the highest level of accuracy, confidentiality, and attention to detail

🎯 Requirements

• Previous experience in a relevant field such as fraud operations, payments, customer support, or back-office operations • Experience investigating user fraud within mobile games, in-app purchases (IAP), or digital reward systems is a big plus • Strong analytical thinking skills with a comfort level for working with data, numbers, and structured operational tasks • Advanced proficiency in written and spoken English • Good knowledge of Excel or Google Sheets, with a proven ability to quickly learn and adapt to new digital tools and processes • An independent, reliable, and highly organized approach to handling cases while maintaining strong collaborative communication with the team • A genuine interest in online platforms, digital products, and the mobile gaming industry

🏖️ Benefits

• 100% Work from Home (must be based in Metro Manila) • Full-time (40h/week) on rotating shifts from Monday to Sunday, between 8:00 AM and 10:00 PM PHT • Overtime hours are possible and fully compensated • All necessary work hardware will be provided • 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days