Care Operations Associate

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Abby Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

Abby Care is a service that helps families get paid for providing in-home care to loved ones with disabilities or special needs. The organization trains and certifies family caregivers at no cost, manages hiring and payroll, navigates Medicaid and insurance paperwork to secure payment, and provides a purpose-built platform, clinical support, and community resources. Abby Care operates in multiple U. S. states and focuses on enabling high-quality, compensated family caregiving through partnerships with insurers and Medicaid programs.

📋 Description

• Guide families through onboarding, training, and care-related processes. • Serve as a primary point of contact for families via phone, email, and text. • Provide compassionate support and clear communication throughout the family journey. • Follow up with families to ensure timely completion of required tasks and milestones. • Collect, review, and track required documentation from families and caregivers. • Ensure documentation is accurate, complete, and compliant with applicable healthcare and regulatory requirements. • Monitor document expirations and proactively coordinate renewals and updates. • Maintain organized records and documentation tracking systems. • Coordinate with operations, clinical, onboarding, and support teams to facilitate family admissions and ongoing care processes. • Track progress across multiple workflows and ensure timely completion of operational tasks. • Help identify and resolve barriers that may delay onboarding, training, or service delivery. • Contribute to process improvements that enhance the family experience and operational efficiency. • Support initiatives that foster engagement and connection among families. • Assist with coordinating educational sessions, events, and community-building activities. • Help families access resources and navigate healthcare-related processes with confidence.

🎯 Requirements

• 2+ years of experience in customer service, administrative support, healthcare operations, care coordination, or a related field. • Strong verbal and written English communication skills. • Exceptional organizational skills and attention to detail. • Ability to manage multiple priorities, deadlines, and follow-up activities simultaneously. • Professional, empathetic, and patient communication style. • Familiarity with HIPAA and healthcare privacy standards. • Experience in healthcare operations, caregiver support, patient services, or care coordination. • Experience with prior authorizations, documentation collection, or healthcare onboarding processes. • Experience handling high-volume inbound and outbound calls. • Familiarity with Medicaid, healthcare documentation requirements, or healthcare compliance processes. • Experience using CRM systems, Google Workspace, Slack, Salesforce, or similar tools.

🏖️ Benefits

• N/A