Provider Operations Coordinator – Health Care

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Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruiter

HR Tech • Enterprise • Recruitment

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• Conducts comprehensive 3–4 hour onboarding calls • Trains providers on EHR systems via screenshare • Manages pre-call setup and credentialing coordination • Maintains a detailed multi-column tracker covering each provider's onboarding journey • Independently runs onboarding within the first month • Proactively manages provider supply so the company is never capacity-constrained

🎯 Requirements

• 2–5 years of experience in healthcare operations, provider support, or a provider-facing coordination role (telehealth, digital health, or healthcare BPO preferred) • Demonstrated experience independently delivering onboarding, training, or system walkthroughs to providers, clients, or professional audiences via screenshare, including multi-hour sessions • Hands-on proficiency with screenshare and collaboration tools (Zoom, Google Meet, Google Workspace) and a track record of quickly learning and operating new software platforms • Experience owning and maintaining complex, multi-step workflows or trackers with 15+ data points (e.g., Airtable, Smartsheet) • Experience serving as the primary point of contact for providers, clients, or vendors across an end-to-end process • C1+ English (CEFR) for client-facing presentations and high-volume written provider correspondence

🏖️ Benefits

• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide