Analyst II, Global Operations – ITAM, SAM, CMDB Administrator

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🤝 B2B

🛍️ eCommerce

📡 Telecommunications

B2B • eCommerce • Telecommunications

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Administer ITSM, ITAM, SAM, CMDB & Discovery Platforms • Design and maintain CMDB architecture, data model & governance • Configure discovery capabilities and application dependency mapping • Oversee hardware asset lifecycle and manage inventory data • Establish and maintain software asset records and licensing governance • Implement integrations, automation, and reporting tools • Coordinate with stakeholders on governance and process ownership

🎯 Requirements

• 3-5+ years of experience in ITSM, ITAM, SAM, CMDB administration, or related role • Hands-on administration experience with ITSM, ITAM, SAM, CMDB, or similar platforms • Experience configuring asset models, software models, and workflows • Practical understanding of CMDB concepts and ITIL-aligned service management processes • Familiarity with software asset management and licensing concepts • Hands-on experience with discovery or inventory tools • Strong documentation, reporting, and communication skills • Ability to work cross-functionally with various teams

🏖️ Benefits

• Health insurance • 401(k) retirement plan • Paid time off • Flexible working arrangements • Professional development opportunities • Remote work options