Operations Associate

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Storyteller

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

📱 Media

🤝 B2B

SaaS • Media • B2B

Storyteller is a developer-focused platform that provides embeddable SDKs, APIs and a CMS to add Stories and TikTok-style vertical video feeds to mobile apps and websites. It offers purpose-built native SDKs for iOS, Android, React Native and Web, plus content management, analytics, native ad support and enterprise features (SSO, SLAs, integrations) so companies can accelerate delivery of immersive short-form content and boost user engagement and revenue.

📋 Description

• Help keep high-volume sports content accurate, timely, professional, and trusted. • Work across live content checks, support triage, client communication, issue investigation, handovers, and process improvement. • Run content operations and support workflows during live sports events and other high-volume publishing periods. • Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, and brand consistency. • Spot, describe, and escalate issues clearly before they become client or user problems. • Triage support requests by gathering evidence, identifying likely causes, and communicating the next action. • Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability. • Maintain clear handovers, incident notes, support updates, and QA records. • Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats. • Improve checklists, playbooks, templates, and lightweight automations as you learn what breaks in practice.

🎯 Requirements

• Exceptional attention to detail, especially when checking text, visuals, links, timing, and structured information. • High agency: when something looks wrong, unclear, or fragile, you do not ignore it just because it was not assigned to you. • Clear written English and the ability to explain an issue calmly, precisely, and without drama. • Reliability and follow-through when live coverage, client support, or content accuracy matters. • Strong judgment under pressure. You can decide what needs immediate action, what needs escalation, and what can wait. • Outcome ownership: you care whether the content, fix, or support update actually landed correctly. • Curiosity about systems. You want to understand why an issue happened, not just report that it happened. • Comfort using AI and tools to improve your own work while still checking important details yourself. • Standards: you are not comfortable letting weak or inaccurate work pass just because nobody else has noticed it yet. • Interest in sport, media, digital content, SaaS, or live operations. • Experience in content QA, customer support, live operations, editorial, proofreading, or moderation is nice to have. • Experience working in a fast-paced operating environment is nice to have. • Exposure to SaaS, sports, media production, CMS tools, or publishing workflows is nice to have. • Examples of improving a checklist, workflow, support process, or QA process are nice to have.