Dispatch Operations Specialist

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SuperStaff

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

B2B • eCommerce • Recruitment

SuperStaff is an outsourcing provider with talent hubs and call centers located in the Philippines, Colombia, and the United States. They specialize in building fully engaged leased teams and providing customized BPO solutions. Their services include multilingual support, customer service outsourcing, recruitment process outsourcing, e-commerce outsourcing, and knowledge process outsourcing. With a focus on cost-efficiency and scalable processes, SuperStaff helps businesses expand their talent pools, reduce operational costs, and improve performance across various functions. Their commitment to transparency and high performance drives their partnerships with global businesses.

📋 Description

• Schedule and dispatch field service technicians based on service priorities, availability, and geographic coverage. • Monitor technician schedules and optimize assignments to ensure efficient service delivery. • Coordinate service appointments with customers and internal stakeholders. • Track and manage open service tickets, ensuring timely follow-up and resolution. • Maintain accurate and up-to-date records within dispatch, CRM, and service management systems. • Provide timely updates regarding service status, delays, and schedule changes to customers and management. • Review work orders for accuracy, completeness, and proper documentation. • Support field technicians by providing relevant job information, documentation, and logistical assistance. • Escalate urgent service concerns and operational issues to the appropriate teams for prompt resolution. • Maintain reporting file related to scheduled work orders. • Collaborate with cross-functional teams to support service goals and improve operational processes. • Provide cross-functional support by assisting with various back-office operations, adapting to new processes and systems, and performing additional duties as assigned to meet business needs and ensure operational continuity. • Handle occasional inbound and outbound calls while managing administrative and dispatch responsibilities.

🎯 Requirements

• Minimum of 1–2 years of experience in dispatching, scheduling, customer service, logistics, service coordination, or a related field. • Strong organizational skills with the ability to effectively manage multiple task and priorities. • Excellent verbal and written communication skills. • Proficiency in Microsoft Office applications, particularly Excel and Outlook. • Experience using CRM platforms, ticketing systems, or dispatch management software is preferred. • Ability to work efficiently in a fast-paced and dynamic environment. • Strong attention to detail, problem-solving, and decision-making skills. • Amenable to working night shifts, including holidays as required by business operations. • Experience supporting field service or workforce management operations is preferred. • Understanding of Service Level Agreements (SLAs) and performance metrics is preferred. • Reporting, data analysis, and performance tracking experience is preferred. • Ability to coordinate effectively with multiple departments and remote field personnel is preferred. • Experience handling time-sensitive service requests and escalations is preferred.

🏖️ Benefits

• Earn up to 30k! • Work Setup: Onsite • Work Schedule: Night Shift • Legal Benefits: HMO with 1 free dependent upon hire • Life Insurance • 20 PTO credits annually • Night Differential • Annual Performance-Based Merit Increases and Employee Recognition • Great Company Culture • Career Growth and Learning