Product Manager

🔥 13 hours ago

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SMG - Service Management Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2021-10

Enterprise • SaaS • B2B

SMG - Service Management Group is a leader in enterprise experience management (XM) with a dual focus on industry-leading software and hands-on professional services. Their platform provides seamless and secure data integrations to enhance technology ecosystems, with capabilities for cross-channel feedback collection at every stage of customer and employee journeys. SMG offers powerful reporting and analytics tools, data-driven prescriptive actions, and services to guide businesses from being data-driven to insights-driven. They specialize in improving customer, employee, and brand experiences with tailored XM solutions for industries like restaurant, retail, and consumer services.

📋 Description

• Own the domain roadmap with a clear point of view on what to solve and why, connecting client impact and SMG's goals into a prioritized, outcomes-driven plan. • Prioritize with transparency: decide what gets built and when and communicate the reasoning and trade-offs clearly to stakeholders. • Break complex problems into MVPs and now, next, later sequencing that delivers early value and continued progression over time. • Champion data as a product and understands how to make complex data actionable for clients • Technical thought partner who understands how data moves from source through ingestion, transformation, governance, and consumption. • Define the success metrics that matter and use them to guide iteration and demonstrate value. • Leverage AI and machine learning solutions, including generative AI, predictive modeling, and agentic workflows, to creatively solve real client problems. • Lead discovery through client interviews, usability tests, and behavioral analytics to surface validated problems worth solving. • Stay sharp on the competitive landscape and industry trends to pressure-test roadmap assumptions and spot emerging opportunities. • Partner with Customer Success and Sales to keep the voice of the customer as a continuous input into what the team builds. • Balance delivery across bugs, incremental enhancements, and net-new capabilities while staying aligned with peer Product Managers on sequencing and cross-domain dependencies. • Collaborate with Marketing, Customer Success, and Sales to ensure release readiness and drive adoption of new capabilities.

🎯 Requirements

• Bachelor’s degree or equivalent work experience required. • 3+ years’ product management experience in a SaaS or technology environment. • Experience owning data-rich or insight-driven products, such as analytics platforms, reporting tools, or AI powered applications, is strongly preferred.

🏖️ Benefits

• proactivity and adaptability • continuous improvement • employee inclusion • diversity and equity • employee respect and acknowledgement