Bilingual Dental Medical Virtual Assistant, English and Spanish Speaking

🕒 September 7

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 44%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

☁️ SaaS

Consulting • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Manage inbound calls, emails, and patient inquiries in English and Spanish • Schedule, reschedule, and confirm dental appointments • Handle patient check-in and check-out processes • Verify patient demographics, insurance eligibility, and dental benefits • Review copays, deductibles, annual maximums, waiting periods, and coverage limitations • Obtain and follow up on dental insurance pre-authorizations and pre-determinations • Assist with treatment plan coordination and communicate insurance-related information to patients • Process patient payments and follow up on outstanding balances • Coordinate appointment reminders, recalls, and patient follow-ups • Maintain accurate and up-to-date patient records and documentation • Communicate with dentists, hygienists, dental assistants, insurance companies, and other dental staff • Support dental claims and other insurance-related administrative processes • Maintain patient confidentiality and comply with HIPAA requirements • Provide general administrative and front-desk support for daily dental practice operations

🎯 Requirements

• 3+ years of hands-on experience as a Dental Medical Virtual Assistant, Dental Front Desk Coordinator, Dental Administrative Assistant, or similar role in a U.S. dental practice • Previous experience working remotely in a dental setting is required • Fluent in English and Spanish, with strong verbal and written communication skills in both languages • Strong knowledge of dental office workflows, terminology, scheduling, and patient coordination • Hands-on dental insurance pre-authorization/pre-determination experience • Strong experience with dental insurance verification, including eligibility, benefits, coverage requirements, deductibles, copays, and annual maximums • Working knowledge of dental coding and CDT codes • Understanding of dental procedures, treatment plans, and common dental terminology • Basic understanding of dental X-rays and common types of dental radiographs and terminology • Strong patient service and communication skills • Excellent organizational skills with the ability to manage multiple tasks and priorities • Proficiency with computers, electronic health/dental records, and dental practice management software • Ability to work independently and maintain productivity in a fully remote environment • HIPAA knowledge or certification is preferred • Experience with Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, Curve Dental, or comparable dental practice management systems is highly preferred • Experience with dental insurance claims and follow-up • Experience with dental pre-authorizations and pre-determinations • Experience with treatment plan coordination • Experience with dental coding and CDT codes • Understanding of dental X-rays and radiographic terminology • Experience with insurance benefit breakdowns and verification • Experience with patient billing, payment processing, and outstanding balance follow-up • Experience communicating with U.S. dental insurance providers • Previous remote dental practice experience

🏖️ Benefits

• Fully remote work arrangement • Full-time and part-time work options • 15–40 hours per week • Flexible working hours dependent on client requirements