Technical Account Manager

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SOCKET

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

📡 Telecommunications

Telecommunications

SOCKET is a telecommunications company offering internet, phone, and television services to both residential and business customers. For residential customers, SOCKET provides straightforward service bundles with flat-rate pricing and local support, ensuring simplicity and ease with a single bill covering all services. For businesses, SOCKET offers a range of solutions from basic internet and phone services to advanced offerings like Hosted PBX and Dedicated Services, tailor-fit to meet different size and budget requirements. With a focus on transparent billing and no hidden fees, SOCKET distinguishes itself by providing reliable telecommunications solutions that cater to a diverse clientele.

📋 Description

• Own post sales relationship as the main point of contact and technical advisor • Strategize with AEs on upsells, renewals and expansions • Relationship building and executive alignment with our Champions • Conducting Quarterly Business Reviews with strategic customers • Build measurable customer success plans • Lead technical onboarding for new enterprise customers, from initial setup through full integration • Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling • Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value • Investigate and resolve integration, configuration, and compatibility issues • Respond to customer issues in dedicated Slack channels • Use logs and telemetry to identify root causes and document fixes • Escalate to Engineering when needed and follow through to resolution • Run discovery conversations to understand customer goals and use cases • Translate complex product capabilities into practical, developer-friendly guidance • Conduct architecture reviews and security posture assessments • Deliver workshops, office hours, and deep-dives that drive adoption • Bring technical feedback and field intelligence back to Product and Engineering • Surface patterns that inform roadmap priorities • Contribute documentation and internal tooling to scale the Technical Success practice

🎯 Requirements

• 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar) • 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success • Background in application security, DevSecOps, or open-source ecosystems • Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.) • Ability to read and reason about code (JavaScript, Python, TypeScript) • Familiarity with APIs, webhooks, and SaaS integration patterns • Hands-on experience with Package Managers • Comfort troubleshooting in production environments alongside engineering teams • Clear written and verbal communication with developers, security practitioners, and executives • Willingness to travel for customer and company meetings as needed • Must be located within Asia Pacific

🏖️ Benefits

• Market competitive salary bands • Meaningful equity program • Comprehensive health benefits for you and your family (99% coverage) • Flexible time-off, holidays, and winter shutdown to rest & recharge • Paid parental leave • Remote-first, with quarterly team off-sites