Technical Support Engineer

🕒 September 1

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 36%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Softgic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

Consulting • B2B • Artificial Intelligence

Softgic is a digital and cognitive transformation services company that provides custom software development, automation, cloud and cybersecurity, and emerging-technology solutions to business clients. With more than a decade of experience, Softgic offers specialized “labs” for Solutions Design (UX, Agile, process design), Build (coding, low-code, mobile, DevOps), Metaverse (VR/AR, blockchain, NFTs, virtual economy), Data (Big Data, BI, AI/ML), Automation (RPA, BPM) and Go Live (cloud, IT operations, cybersecurity). The firm emphasizes tailored, enterprise-focused services, dedicated teams, and project-based engagements to help clients modernize infrastructure, streamline processes, and adopt advanced technologies.

📋 Description

• Provide technical support to customers through tickets, calls, meetings, and written communication • Troubleshoot and resolve software, application, system, user, database, and integration-related issues • Manage multiple support tickets and prioritize requests according to urgency, business impact, and SLAs • Provide end-user support, particularly for Microsoft Outlook • Use working knowledge of C# to investigate application issues and support technical troubleshooting • Perform basic troubleshooting and queries using Microsoft SQL Server (MS-SQL) • Investigate incidents, identify root causes, and document troubleshooting steps and resolutions • Escalate bugs and complex technical issues to Development or Engineering teams • Reproduce reported issues and provide developers with clear technical information • Support customers during onboarding, implementation, configuration, and platform adoption • Maintain clear and professional customer communication throughout resolution • Identify recurring customer issues and provide feedback to Engineering and Product teams • Maintain accurate documentation of customer interactions, incidents, solutions, and recurring problems

🎯 Requirements

• 1+ year of experience in a Help Desk, Technical Support, Application Support, Customer Support Engineering, or similar technical support environment • Hands-on experience managing and resolving support tickets • Strong experience providing end-user support for Microsoft Outlook • Working knowledge or professional experience with C# — required • Knowledge of Microsoft SQL Server (MS-SQL) • Strong troubleshooting and problem-solving skills • Ability to identify the urgency and business impact of technical incidents • Experience working with SLAs and ticket prioritization • Strong technical aptitude and ability to learn new software platforms quickly • Ability to communicate technical concepts clearly to non-technical customers • Ability to manage multiple requests simultaneously in a fast-paced environment • Full professional English proficiency, both written and spoken • Availability to work Monday through Friday, 8:00 AM to 6:00 PM CST

🏖️ Benefits

• Remote position

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