Technical Support Agent

🕒 August 21

🇨🇴 Colombia – Remote

💵 $2.5M / month

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Influx

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

📦 Logistics

✈️ Travel

💰 $500k Angel Round - Influx on 2015-02

Consulting • Logistics • Travel

Influx is a B2B customer experience (CX) outsourcing company that provides Talent as a Service and fully managed customer support operations. It delivers 24/7 multilingual, on-brand support using a hybrid AI + human model, with fast month-to-month plans and rapid launch for growing brands across eCommerce, SaaS, fashion, fintech, travel and other consumer-facing industries. Influx focuses on scaling support teams, improving CSAT, and offering pre-vetted agents, training, QA, and continuous improvement.

📋 Description

• Help users troubleshoot technical issues • Configure integrations • Guide users through platform settings • Support users who may not have a technical background • Analyze issues and identify root causes • Determine effective solutions • Investigate users’ technical issues and guide them toward solutions clearly and patiently • Learn new technologies and troubleshoot integrations across different platforms and devices • Provide 24/7 on-demand customer support with response times and coverage aimed at solving customer problems in under one hour

🎯 Requirements

• C1 English proficiency, both written and verbal • 1–2 years of technical support experience, preferably in a SaaS, software, or technology environment • Understanding of how external email and calendar tools—such as Gmail, Outlook, Apple Mail, and iCloud—integrate with native platforms, including setup, configuration, and synchronization • Strong logical and reasoning skills • High level of problem-solving and analytical thinking • Experience troubleshooting Apple Mail and iCloud (highly preferred) • Hands-on experience with Apple devices and environments (highly preferred) • Knowledge of iOS and macOS (nice-to-have) • Access to Apple devices such as an iPhone and/or Mac to test configurations and replicate user issues (nice-to-have) • Experience troubleshooting Apple Mail, iCloud, email synchronization, and calendar integrations (nice-to-have) • Clear verbal and written communication • High cognition and resourcefulness • Patience and teaching mindset • Strong attention to detail • Customer-focused approach • Studies: Baccalaureate / Middle Education • English — Advanced