Junior PSP Support Agent

🔥 1 hour ago

🌐 Serbia, Georgia – Remote

🇷🇸 Serbia – Remote 🇬🇪 Georgia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🎮 Gaming

Consulting • Marketing • Gaming

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Process customer and payment system requests via the Jira helpdesk and email • Monitor and maintain the stability of payment systems • Work directly with payment systems • Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports • Collaborate with internal teams, including 2nd Line Support, Finance, Account Managers, and B2C • Support and maintain stable payment operations to ensure reliable transaction processing • Minimise payment disruptions and improve overall payment-flow reliability

🎯 Requirements

• Higher or incomplete higher education (preferably with a technical background) • English proficiency at B2 level or higher • Russian proficiency at C1 level or higher • Experience working with payment systems is preferred • Hands-on experience providing support via a helpdesk system is desirable • Background in technical support (1st or 2nd line) will be an advantage • Basic knowledge of web architecture will be a plus • Ability to work on a 2/2 shift schedule with 12-hour shifts, including 2–4 night shifts per month

🏖️ Benefits

• Full-time remote work opportunities and flexible working hours • Private insurance • Additional 1 Day Off per calendar year • Sports program compensation • Comprehensive Mental Health Programme • Free online English lessons with a native speaker • Generous referral program • Training, internal workshops, and participation in international professional conferences and corporate events