L2 Support Engineer – Endpoint

🔥 0 minutes ago

🌐 Poland, Georgia – Remote

🇵🇱 Poland – Remote 🇬🇪 Georgia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🎮 Gaming

Consulting • Marketing • Gaming

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Administer and maintain Windows/macOS infrastructure in distributed environments • Administer Microsoft Active Directory, Azure ID/Entra ID, Google Workspace, Slack, and related SaaS platforms • Administer and support endpoint management systems including Microsoft Intune and Kandji/Jamf/Iru • Automate routine administrative tasks using Python, PowerShell, Bash, and AI-assisted workflows • Manage software deployment, device compliance, and identity and access management processes • Participate in infrastructure improvement initiatives, R&D, and implementation of new services and technologies • Maintain technical documentation and the knowledge base • Collaborate with vendors, security teams, and engineering teams to improve infrastructure reliability and security

🎯 Requirements

• At least 3 years of experience at companies with 100+ employees and distributed offices, partially or fully remote • Expert knowledge of MS Windows Server and MS Active Directory • Basic Linux experience • Experience administering and supporting collaboration and endpoint management platforms such as Slack, Azure ID, and Google Workspace • Experience administering and supporting MDM platforms including Microsoft Intune and Apple device management solutions such as Kandji, Iru, Jamf, or similar • Understanding of endpoint management, device compliance, software deployment, and identity/access management practices across Windows and macOS environments • Experience with monitoring and logging systems such as Zabbix, Grafana, Prometheus, Graylog, or ELK • Hands-on experience using AI tools such as ChatGPT, Claude, or Copilot for infrastructure automation, scripting assistance, troubleshooting, and technical research • Daily routine automation using Python, PowerShell, or Bash • Strong troubleshooting and cross-team communication skills • English B1+ sufficient for meetings with vendors’ technical support and sales/presales managers • Strong command of Russian • Higher technical education would be a plus • Experience with GitOps and CI/CD workflows such as GitLab CI or GitHub Actions would be a plus • Experience supporting globally distributed teams and remote-first environments would be a plus • Experience with SSO/MFA solutions and identity providers, including OIDC/SAML protocols, would be a plus

🏖️ Benefits

• Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events