IT Support Engineer

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Tenthpin

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

💊 Pharmaceuticals

Consulting • Healthcare • Pharmaceuticals

Tenthpin is a global boutique consultancy that is 100% focused on Life Sciences. The company specializes in creating digital impact and transformational change by leveraging their expertise in industry processes and information technology. They cater to a diverse range of clients, from small clinical research organizations to large pharmaceutical companies, providing services that include mergers, acquisitions, business and technology consulting, and transformation management.

📋 Description

• Act as the first point of contact for all incoming IT support requests via Jira Service Management • Provide remote support for end user issues related to Microsoft 365 applications, Windows 11 OS, Email, Teams, and collaboration tools • Guide users through fixes and provide clear communication on ticket progress • Troubleshoot complex issues related to Microsoft Intune and Microsoft 365 administrative tasks • Escalate issues to senior technical Colleagues, when required • Contribute to problem management by identifying recurring issues and proposing permanent fixes

🎯 Requirements

• Minimum of 5 years of experience in similar role(s) • Experience managing M365 and Windows desktop in a remote Company • Excellent problem-solving and analytical skills • Strong English written, and spoken communication along with interpersonal abilities • Experience with automation tools and scripting languages (e.g., PowerShell)

🏖️ Benefits

• Competitive salary and benefits package • Professional growth and development opportunities